Product Updates

It is now possible to use Automation Rules functionality of 4me to set or update the Planned effort field value in change and project tasks.

An extra state option has been added to the REST API for notes. It was already possible to use this API to retrieve only the internal notes of a request. Now the state option public has been added to make it possible to retrieve all notes of a request, except for the internal ones. A […]

All 4me users are now able to see their personal history of security events. End users can see these events in Self Service when they go ‘My Profile’. In 4me’s full UI, specialists can find these events when they open the ‘Access & Security’ section that is available after going to ‘My Profile’.

Last week the reports ‘Open Changes by Category’ and ‘Completed Changes by Category’ were added. This week the ‘Open Changes by Justification’ and ‘Completed Changes by Justification’ reports became available.

The Security section has been added to the Settings console. This section can be used to limit the length of time after which an inactive user’s session is terminated. In the past, this timeout was fixed at 12 hours. Now the default is 4 hours. To improve security, the maximum duration that can be specified […]

The report ‘Registered Requests with Dissatisfied Requester’ has been added to the ‘Reports’ section of the Analytics console. This report can be used to ensure that the number of users who are dissatisfied with the way that their requests have been handled remains low.

The 4me Self Service interface already provided an inbox for specialists, but not yet for end users. When an approval task for a change was assigned to an end user, it had to be picked up by going to ‘My Approvals’. Similarly, when a project task was assigned to an end user, it could be […]

Two more reports have been added for change managers. These are the reports ‘Open Changes by Category’ and ‘Completed Changes by Category’.

The report ‘SLA Resolutions Over Time’ has been added. It shows the trend of the number of resolutions that were provided. This number is presented for each time interval as a bar. In addition to the number of resolutions, this report also shows the percentage of these resolutions that did not exceed their SLA’s resolution […]