Product Updates

4me users are now able to activate 2-factor authentication to better protect their 4me access. To set up 2-factor authentication, users can go to ‘My Profile’. In Self Service, users can then follow the link ‘Set up two-factor authentication’. Specialists who are working in 4me’s full UI will find this link in the new ‘Access […]

The owner of an organization’s 4me account is now able to customize the account’s password policy. This makes it possible to adjust the rules for 4me passwords so that they align with the requirements of the organization’s digital security policy.

A few weeks ago the Notification Center became available in Self Service. This week, the Watchlist functionality has been added to 4me’s Self Service interface. This means that end users are now also able to add requests and tasks to their watchlist. And when specialists are using their smartphones to update their 4me inbox, they […]

In the past, when the status ‘Waiting for…’ was selected in a request, the Member field used to be required.  That is no longer the case.  This makes it possible for specialists to set the status to ‘Waiting for…’ and to make the Member field empty.  Specialists can use the extra flexibility to ensure that […]

When problem managers review an open problem, they can look at the number of requests that are linked to the problem to get an idea of how often people are affected by it. But when a knowledge article is published to share the problem’s workaround, the end users can be expected to make use of […]

More work has been done to further tighten the integration between the Incident Management, Knowledge Management and Problem Management processes. Now, when a knowledge article is applied to a request and this article is linked to a problem, the request gets added to the problem.

The ‘Legal & Compliance’ section has been added to the Settings console. This section can only be accessed by the owner of a 4me account. The primary purpose of this section is to provide customers the information they need about the 4me service to ensure GDPR compliance.

The UI extension functionality makes it possible to add more fields to forms. This functionality has been extended to the Problem form.

To make it easier for customers to comply with the GDPR, it is now possible to anonymize person records. This is important because from May 25 onwards, individuals can demand that their personal data is erased.