Product Updates

A start has been made with a new overview that shows the workload of all members of a team. The new view can be found in the ‘Resource Planning’ section of the Analytics console. There, users can see the planned change and project tasks for their teams.

The Time format field has been added to the ‘Account Settings’ section of the Settings console. This field can be used to select the time format that needs to be selected by default when a new person is registered in the account.

A new report has become available in the ‘Reports’ section of 4me’s Analytics console. This report allows people to check whether change tasks are being completed within target.

Many people have asked for the possibility to add a video to a knowledge article, a task template, or a request. A short video can be very helpful when providing instructions or showing the effects of a software bug.

Since the ‘Reports’ section was added to the Analytics console, the number of reports in this section has been growing steadily. Right now there are already 46 reports in this section and this number is only going to grow.

Another 3 reports have been added to the ‘Reports’ section of the Analytics console. The new reports are focused on SLA response targets.

When you go to the Settings console, you will find a new section called ‘Media Library’.

The view that opens on the left side of the screen when you access 4me’s Inbox or Records console can now be filtered more quickly. That is because, by default, the cursor is already placed in the Search box as soon as the view has loaded.

A useful new feature has been added to the Service Hierarchy Browser (SHB) that is available to the right of each request.