Product Updates

The developers among you will be pleased to hear that the capabilities of 4me’s REST API have been extended with a few more Knowledge Management features.

Yet another report has been added to the ‘Reports’ section of the Analytics console. This one is called ‘Applied Knowledge Articles’. Shows the articles that have been applied to a request the greatest number of times over the past 90 days.

When specialists use the Decline button in the toolbar to return a request to the team coordinator or the previous team, they are asked to specify why they cannot work on the request. Because this information is typically not intended for the requester, specialists are now able to add this as an internal note. In […]

The VIP checkbox has been added to allow organizations to mark some of their people as VIPs. The symbol used to identify VIPs in 4me is a crown.

When you go to the ‘Reports’ section of the Analytics console, you will see that the report ‘Knowledge Article Link Rate’ has been added.

An additional report has been made available in the ‘Reports’ section of the Analytics console. It is called ‘Open Requests by Organization’ and shows how many requests still need to be completed for each customer organization.

The ‘Contact Details’ section of the Person form now allows chat links to be added. If your organization is already using Facebook’s Workplace, for example, it is possible to use 4me’s import functionality to add a link for each employee to allows others to initiate a direct Work Chat with that person.

A new section has become available in the Analytics section. It is simply called ‘Reports’. The Reports section is where, over time, more and more reports will be made available. Right now, you will already find a total of 11 reports in this section.

When you receive an automated email notification from 4me, for example because a request has been registered for you, you can reply to this email. Your reply then gets added to the request as a new note. You can also send an email to 4me that is not a reply to an automated notification. As […]