Product Updates

The Bubble Chart Analysis was recently introduced. Now it’s time for another important tool for the Portfolio Management process. It is the Waterline Overview. You can find it in the ‘Portfolio Management’ section of the Analytics console.

To help organizations decide which projects to fund, a bubble chart has been made available. It can be found in the new ‘Portfolio Management’ section of the Analytics console. This bubble chart shows all proposed projects for which a budget has not yet been allocated.

The Key Contact role can now be limited to specific support domain accounts. This makes it possible, for example, to give someone the Key Contact role for the Facilities Management and IT domains, but not for HR.

In many cases, a project manager will start to plan a new project by adding tasks to it. You can see how easy it is to add tasks to a project in the Project Registration video. After some tasks have been added to a project, the project manager can switch from the Gantt Chart to […]

When a webhook is triggered, the payload that it sends out now includes one extra parameter. The name of this new parameter is payload[audit_line_id]. It contains the ID of the audit entry that 4me generated for the creation or update of the 4me record that triggered the event.

Support for the project management process has been added to the 4me service. Account administrators can activate this functionality by going to the Settings console and registering at least one project category and one project risk level.

The knowledge management functionality in 4me includes an advanced feature for service desks that provide support in multiple languages. This feature makes use of the ability to translate knowledge articles. Any specialist or service desk analyst who has the language skills can translate the knowledge articles of the support organization to ensure that they are […]

It was already possible to ask people to add a description when they register a new time entry for specific time allocations. After such a time allocation was selected, a description for the time entry would, however, always be required. Now it is also possible to specify in a time allocation that it is up […]

Like the KCS (Knowledge-Centered Service) methodology, we have worked hard to make knowledge management as simple as possible. For the specialists it should be so easy and quick to add knowledge that they will do this because it will already save them time the next time they are asked for the same information. The easiest way […]