Product Updates

One of the capabilities that makes the 4me service so unique is its support for SIAM (service integration and management). 4me makes it possible for organizations to work together on the support of services. From the beginning, this has allowed organizations to pass requests to each other while 4me keeps track of the service level […]

4me makes it possible to mark assignments as urgent. This can be useful in situations where a request, problem or task requires immediate attention. When a support organization knows that certain types of requests or tasks always need to be marked as urgent, they may want to prescribe this in their templates. That is now […]

From time to time it happens that sensitive information is included in a note or one of the note’s attachments. To prevent all support specialists from seeing this information, a new feature has been added that allows administrators to remove such notes. Administrators now see 3 small dots at the very right side of a […]

Last month it became possible to insert images in the Note fields. This was immediately extremely popular, especially in requests where people are using this feature extensively to include screenshots. Because it is so popular, the Inline Image functionality has been extended to all multi-line text fields. This means, for example, that you are now […]

The Duplicate functionality has been extended to all templates. Service desk managers are now able to select an existing request template and use its information to create a new one. This can be useful when a new template is needed that is similar to one that was registered earlier. Change managers can duplicate change templates […]

Managers and their substitutes can review the timesheets of the people who work in their organization. They can do this in the Analytics console. Now, when they select a timesheet of a specific employee for a certain month, they will notice something new: the timesheet summary. By default, the summary is provided by allocation, but […]

If you were at InfraVision’s 4me Customer Event today, you would already know about the new Mentions feature. This exciting new feature allows you to ‘mention’ someone when you are adding a note to, for example, a request or task. By mentioning someone, you make sure that this person receives a notification with your note. […]

The Broadcast functionality has been extended again. This time an option has been added to send out a broadcast to the members of specific teams. Let’s assume, for example, that your organization is planning to allow end users to order Chromebooks and you want to let the specialists of the End-User Support teams know about […]

The large text fields in 4me now offer some user-friendly formatting options. Only the most useful formatting features were added, to ensure that users will almost immediately feel comfortable using them. The screenshot below provides an overview of the 10 formatting options: The bar with the formatting options is also available in 4me Self Service […]