Product Updates

An extra visibility option has been added for broadcasts. It is called ‘People covered for any of our service instances’. This option makes it easy for a service provider organization to broadcast a message to all of its customers (i.e. including the external customers that have their own 4me account). When you select this new […]

Yes, the UI extension functionality has been extended again. This time we concentrated on making it possible to add custom fields to the Task form. When you want to add some fields to a specific type of task, you start by defining these field in a new UI extension. Once you have activated this UI […]

The Instructions section is now also available in tasks. It can be used to provide instructions for the task’s assignee(s), just like the Instructions section of requests. The information in the Instructions section can be maintained by the manager of the change to which the task belongs. This section is expanded by default as long […]

Another view has been made available in the Records console. This new view is called ‘My Organizations’. You can use the ‘My Organizations’ view to quickly look up all organizations that include you in the People section, the Manager field, or the Substitute field.

The Substitute field has been added to the Organization form. This field allows the manager of an organization to specify who his/her substitute is. Knowing who the substitute manager is can be useful information for other 4me users. This field can also be used by integrations, e.g. for sending notifications to the substitute manager. An […]

People who have been given the Key Contact role in 4me can see all requests from every person of their organization. They can find these requests when they go to ‘All Requests‘ in 4me Self Service. Some service providers, especially the ones with external customers, have asked for the possibility to give their key contacts […]

When notice needs to be provided before a certain date to terminate an SLA or contract, it would be nice if the responsible person could be warned in advance. It would also be nice to warn the right people when an agreement is about to expire. To make this happen automatically, two more email templates […]

Account administrators are now able to configure the features that are available to end users. They can do this in the new ‘Self Service Settings’ section of the Settings console. When the first option is switched off, end users will not be able to submit requests for others. This can be useful for HR departments […]

The email templates ‘Contract Set to Active’ and ‘Contract Set to Expired’ have been added. They make it possible to automatically notify the customer representative and the supplier contact (if specified) when a support, maintenance or lease contract has been activated and when it has expired. These two new email templates are similar to the […]