Product Updates

You can share a hyperlink with your end users that they can use to quickly submit a certain type of request. Similarly, you can send people a link with which they can register a request for a specific configuration item. The trouble with such links is that they are a little long. For example, the […]

If you are the owner of your organization’s 4me account, you have always been able to see the number of users of the account.  This number is important because it dictates how much your organization is charged for the use of the 4me service. To provide more control over this number, we have now made […]

Webhooks are a way to tell 4me to call a script on a web server whenever a given event occurs in 4me. The following four event types have been added:

The system logs tell you who logged in to your organization’s 4me account, who imported data, and also who exported it. Each system log entry includes information like the date and time when the action occurred, from which IP address it was initiated, which data was exported, etc. Now you can export these log entries. […]

Yes, we did it again. A few more variables have been made available for inclusion in the templates that are used to generate email notifications for end users, approvers, and specialists. The following variables were added to provide organizations more flexibility in the information that they send out in the emails that are generated on […]

As part of our ‘Beyond IT’ initiative, we are pleased to announce a new feature that will be especially useful for organizations that use the 4me service to manage their facilities, lease cars, vending machines, etc. This new feature makes it possible to add product categories as needed. It also offers the ability to disable […]

The REST API of the 4me service has an advanced feature called States. This feature is used for filtering out the records that are to be retrieved. For example, you may need to obtain data from internal organizations within your company. In such cases, you can use the following cURL call: curl -k -u “token:x” […]

Large global enterprises typically have multiple IT service desks, where each service desk supports the business in a different part of the world. In such environments, all employees of the enterprise can be registered in a directory account. This gives each service desk that provides first line support for a specific region access to all […]