Product Updates

Many larger service desks or call centers use an automatic call distributor (ACD) that collects some information from callers before assigning their call to an available service desk analyst. A caller could, for example, be asked to enter his/her account, customer or employee number. When the Support ID field of the Person records is populated with […]

With the Custom Links functionality, it is possible to add hyperlinks to the Actions menu. Parameters can be used in these hyperlinks to dynamically include data from the record that you are working on. We just added a few more parameters that make it easy to build even more useful integrations. The added parameters are: […]

Several large organizations have numerous 4me accounts that they manage centrally. The costs for the usage of these accounts get charged back to the local departments that use these accounts. The users of an account can be found in the Current Usage view of the Settings console. To facilitate different chargeback models, two columns were […]

As part of our ‘Beyond IT’ initiative, we have added a unique feature that makes it easier for large enterprises to give their employees online access to support for all kinds of services; not just the ones that their IT departments provide. Many large companies have realized that their employees are more productive when they […]

A view has been added that you may find useful. It is the ‘All People with Roles’ view. It lists every person who has one or more roles (i.e. access profiles) of your organization’s account. People are listed when they have the Key Contact role, or a higher level of access. So, someone who only […]

We recently added a whole bunch of extra variables for the email templates. Another one has just been added for use in the email notifications that 4me generates for requests. The additional variable makes it possible to include the name of the organization of the person for whom the request was submitted. Adding this variable […]

Approvers are now able to review all the requests that are linked to the changes they have been asked to approve. The requests can be opened directly from their approval tasks in 4me Mobile or 4me Self Service. The requests can also be opened using the hyperlinks in the Change Summary PDF file that is […]

The REST API of the 4me service has been extended. The API can now also be used to add, update and remove the addresses, telephone numbers, email addresses and web sites of organizations and people. The following is an example of a cURL call that can be used to add a billing address to an […]

A new view has been added to the Records console for changes. It is the ‘Changes for My Team’s Services’ view. When you open this view, it lists the changes that are linked to a service which support team equals one of your teams.