Product Updates

Yes, that’s right. Now you can link more than one configuration item to a request. If, for example, there are a few PCs that need to be moved or there are some servers that need to be patched, you can link these configuration items to a single request. When you open a request, you will […]

Organizations can save themselves a lot of frustration, time and money when they do not try to register the technical attributes of their configuration items in their CMDB (see Afraid of the CMDB?). It is better to leave this data in the system management tools that automatically discover it. A link from the CI records […]

Here’s a new feature that you can use to bring more consistency and efficiency to the way support specialists handle specific types of requests. The new Instructions field of request templates can be used to provide them with step-by-step instructions. Unlike the registration hints, which are only available immediately after a template has been applied, […]

Approval tasks are included in automated workflows to obtain digital sign off on changes from the necessary approvers. A new feature has just been added that dramatically increases the flexibility of an organization’s approval process. This is what the Assignment section of an approval task used to look like: And here’s what it looks like […]

It is important that all stakeholders (especially the requesters) can track the progress of their requests. When specialists add notes to requests, this really helps. Their notes indicate that the requests are being worked on. There may be some information, however, that is important for the proper completion of a request, but which should not […]

Companies with IT departments in multiple countries typically have one 4me account for each IT department. In such environments, the end-users of each country are registered in the 4me account of their local IT department. The manager of each person also gets registered in 4me to facilitate the change approval process. But what if someone’s […]

Another small improvement has been added to the UI Extensions functionality. This improvement makes it possible to give each UI extension a title. The Title field is located just below the Name field on the UI Extension form. The Title field can be left empty. In such cases, the section header that is visible above […]

What makes the Service Desk console so powerful is that it proactively provides service desk analysts with the information they need while they are interacting with a user. One important piece of information was missing, however. Most organizations that use the 4me service support a multilingual user base. To help their service desk analysts decide […]

Now that you can make the Asset field available in Self Service so that end-users can select a configuration item, you may want to make this field required for certain types of requests. We have added a JavaScript snippet to make this easy. You do not need to code any JavaScript; the snippet takes care […]