Product Updates

When you are editing a request template, you may notice that a checkbox has been added just below the Configuration item field. You can check this box if you want end-users to be able to select a configuration item in Self Service when they are registering a new request and have picked this template. In […]

A number of organizations are already making good use of UI extensions. It helps them increase the efficiency, quality and predictability of their Request Fulfilment process. The Snippet functionality is especially useful when creating a new UI extension. Snippets can be used, for example, to quickly add a checkbox or a select field. We recently added two […]

There’s good news for those of you who are using UI extensions to add small forms to 4me’s user interface. Now you can quickly add date fields, date and time fields, or just time fields to a UI extension from the Snippets section. These snippets even make it possible to create start/end date pairs, where the validation […]

Task templates are used extensively to define standard workflows for the Change Management and Request Fulfilment processes. To make these workflows more dynamic, three assignment options have been added for task templates. The first is the “Service owner” option. Selecting this option causes tasks, which are created using the template, to be assigned to the […]

A new role has been added.  It is called the Key Contact role.  An account administrator can give this role, for example, to the manager of each department that relies on the services provided by the administrator’s support organization. The Key Contact role gives this person access to the All Requests overview in Self Service. […]

UI extensions are used to create custom forms. These custom forms are then linked to request templates. End-users are asked to fill out such a form when they select a request template that is linked to a UI extension. This helps make sure that end users provide all the information that is needed to complete […]

The REST API has been extended to cover the Broadcast functionality. Now you can build integrations to automatically broadcast messages to your end-users and/or specialists. For example, when a monitoring tool has detected that the email service is down, this could trigger the generation of a broadcast. That would ensure that end users see this […]

The KPIs that are available in the Analytics console can be filtered by multiple dimensions, such as Status, Team, Category, etc. When you open one of the KPI graphs that is based on request data, you will see three new dimensions. The dimensions that were added are: Account, Business Unit and Organization. They make it […]

When a support team is planning some maintenance on a service, it would be great if you could let the users of the service know about this. Because we just added the Broadcast feature, you are now able to do this. People who have been following 4me for a while will not be surprised that […]