Why Global ITSM Initiatives Fail

HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management rollout is not as simple as just giving all support specialists around the world access to the ITSM tool that is used at the corporate headquarters.

The article “Three Simple Reasons Why Global ITSM Initiatives Fail” explains why today’s multinationals are still struggling to get all their employees, regardless of the country in which they work, on the same service management application.