Xurrent Takes Service Management to a New Level with Complete Control of Service Cost and Quality
With the latest enhanced service cost tracking capabilities, Xurrent® offers The Complete Service Management Platform. On a per-service basis, Xurrent can now provide real-time cost information that is accurate, comprehensive, and insightful, allowing business leaders to assess the business value of each service.
Many enterprises find it more and more complex to control the ever-increasing portfolio of digital services they rely on. This is where Xurrent can make a real difference. Xurrent offers the complete service management platform that enables seamless collaboration while providing full visibility and complete control of the cost and quality of all digital enterprise services, whether internally or externally provided.
Service cost tracking is often the missing link between IT service quality and business value. Most IT organizations can report on IT service quality and detail IT budgets along departmental or asset lines, but ideally, the IT service management (ITSM) or enterprise service management (ESM) application should also be able to provide an overview of the cost of each service.
Xurrent bridges the gap between IT service and corporate finance with a user-friendly IT financial management capability that was built into its ITSM/ESM solution from the start. It took all those years to perfect this functionality which is now available to all Xurrent customers.
“This functionality is new to customers and not generally available from service management systems. We are now able to give complete visibility of costs per service and tie that to service quality. It provides senior management with actionable reporting that helps them decide where to allocate the available resources in order to maximize the return on their digital transformation investments.”
Cor Winkler Prins, CEO at Xurrent
“This functionality is new to customers and not generally available from service management systems. We are now able to give complete visibility of costs per service and tie that to service quality. It provides senior management with actionable reporting that helps them decide where to allocate the available resources in order to maximize the return on their digital transformation investments.”
The Xurrent dashboard provides a clear overview with valuable real-time information, broken down by service, for management to determine the business value of each service and take appropriate action where necessary. This puts senior management in complete control of service cost and quality.
Read the full press release here.