4me Increases its Commitment to Developing UK and Ireland Markets

Palo Alto, California, July 05, 2017 – 4me, Inc., an innovative service management solution provider focussed on Service Integration and Management (SIAM), has increased its resources by appointing a Business Development lead for the UK and Ireland. Andrew Smith joins with over 20 years experience gained in the EMEA region at vendors like Hornbill, Numara, BMC Software and EasyVista.

The appointment of Andrew Smith to lead the sales and marketing development of the region signals a determination to accelerate partner success and build awareness and pipeline for 4me in strategic enterprise accounts.
“Andrew could not have joined at a better time. Large organisations are actively looking for solutions that can help them stay in control of the services they outsource. SIAM is rapidly gaining traction, especially in the UK,” observed Cor Winkler Prins, CEO, 4me, Inc. “Because 4me is the only enterprise service management solution capable of linking up both internal and external service providers, Andrew will find much interest from organisations dealing with this management challenge.”
Market commentators predict significant advances in global Service Management spending and much of this from the need organisations have, to selectively outsource enterprise IT services. According to Gartner, in North America, most enterprises, already work with over 13 service providers, yet this multi-sourcing approach remains a challenge. Increasingly across EMEA the requirement for SIAM is more apparent as operational needs for services, such as mobility and security, force new choices to be made. For instance, if digital transformation is a stated strategy within the business, then the chances are IT is onboard and SIAM is being sought. For many other organisations, the strategy will be half-baked and IT and business services creep will be driven from the silos of Sales, Marketing, Service, Finance and Manufacturing and/or Distribution. IT needs to be ready and SIAM adoption is that readiness.
“Whether businesses are allowing service management to transform or not, the reality is many business services are increasingly IT backed and provided outside of traditional infrastructure. The need and interest being shown in SIAM highlights the very real opportunity for 4me as organisations revisit their service management requirements as current SaaS ITSM contracts near expiration,” explains Andrew Smith.
The 4me solution provides automated tracking of all service agreements that exist between the business, the departments that support the business (such as IT, HR, Finance, etc.), and the contracted managed service providers. 4me allows the seamless and secure collaboration between all support domains within the same organisation and their external service providers. The integration of services is easy to configure and rapidly improves the productivity of the support specialists.