Enhanced People Selection

When you are relating the service owner to a service, you are creating a link with a Person record. When there are lots of people to choose from, it can be hard to find the right person by entering just a first or last name. That’s especially true when you are not really sure how this person’s name is spelled.

To provide a little extra help in such cases, you are now able to enter (part of) the name of the person’s organization when you are doing such a lookup. For example, when you are looking for Bill in the Manufacturing department, you can enter bil man. This will find anyone whose name, combined with his or her organization name, contains a word that starts with bil and another that starts with man.

This feature has been added to all fields that allow you to search for a person. It can also be useful when you need to link multiple people to, for example, an SLA when this SLA covers only some people who work for a specific (type of) department.

While we were at it, we also improved the performance of such lookups. This ensures that even large enterprises with more than 100,000 employees, still experience lightning-fast response times when they are looking for specific people.