Speeding Up the Problem Management Review

Problem managers periodically review the requests that Xurrent me has listed for them in the ‘Requests for Problem Identification‘ view. To help problem managers go through this list more quickly, Xurrent now automatically opens the next request after a problem manager has marked a request as reviewed by pressing the Reviewed button in the toolbar.

If the problem manager marks the last request in the view as reviewed, Xurrent will open the request above it if there is one.