Product Updates

Specialist Updates: Your inbox, your way.

Xurrent's Specialist Interface now offers three layout options — Single Pane, Two Pane, and Dynamic View — plus collapsible secondary panels for personalized workflows.

2025-03-11

Configure Self Service Search

It is now possible to configure self-service search to show only the record types you want your end users to see.

2025-02-24

Classify Requests Using Automation Rules

Organizations can set up automation rules to help classify requests, using the new 'ai_similar_request' expression.

2025-02-17

Workflow and Project Summary Inline in Email

Email template variables have been added to approval (project) tasks to include the project or workflow summary inline in the approval email.

2025-02-03

3 Min Read

Xurrent Virtual Agent

The new Xurrent AI powered Virtual Agent is now available to support end users with request creation, knowledge sharing and more.

2025-01-29

N-able's N-central Integration in Xurrent App Store

The N-able N-central app is now available from the Xurrent App Store, for integrated RMM capabilities.

Phil Christianson

2025-01-15

3 Min Read

[UPDATE] Xurrent Introduces ‘Bring Your Own Key’ Security and C5 Compliance

Discover how Xurrent continues to lead in privacy and security with ISO 27001:2022 recertification, the launch of "Bring Your Own Key" (BYOK), and our progress toward C5 compliance. Learn how we're empowering customers with robust encryption and unparalleled data control.

2025-01-15

Customer Resolution Target Visibility in Request Views

The customizable column 'Customer Target' shows the resolution target of the customer of the SLA within the same directory account.

2025-01-08

Universal Database Connector in App Store

You can now easily connect Power BI and other reporting tools with Xurrent.

2025-01-06

Account Switcher Filter

When a user has a role in more than 10 accounts, a filter becomes available at the top of the account switcher.

2024-12-10

Tasks From Other Accounts on Agile Board

Cooperating with other departments or even other companies has again been made a little bit easier for people working with Xurrent.

2024-11-26

Add Task From Other Account to Agile Board

Agile boards or kanban boards are a great way for teams to visualize and organize their agile development processes. In Xurrent, agile boards can contain requests, tasks, project tasks, and even problems. For requests, it doesn’t matter from which (trusted) account it originated, to be able to be added to an agile board. For tasks, […]

Phil Christianson

2024-11-15

4 Min Read

Advancing the Xurrent User Experience

In case you missed the news from September 2024, we rebranded. Along with a new name, fresh logo, new colors and fonts, we have also been working hard to improve our user experience (UX) for you, the user. Over the Summer, the team performed a full platform audit to identify the most used areas of […]

2024-11-06

Inbox Reports

Five ‘Inbox’ reports have been added to the ‘Reports’ section of the Analytics console. These are especially useful in combination with the ‘Inbox dashboard’ feature, which was released last year, and which allows for an account administrator or account designer to define a dashboard to be displayed when a user navigates to their inbox in […]

2024-11-05

AI Sentiment of Requestor

Xurrent AI is now powering a ‘Sentiment’ indicator for the requestor at the individual request level. The conversation within a request is passed to our Amazon Bedrock LLM and we ask ‘What’s the sentiment of this request.’ As more notes are added the sentiment will re-calculate providing a trending indication. This feature when enabled will […]

2024-10-28

SLA Notifications: Response Targets

It was already possible to create notification schemes for SLA breaches of resolution targets, and relate these to specific request categories and impacts within a service offering. Now it is also possible to relate an SLA notification scheme to response targets. This enables an organization to inform certain people when a response target is about […]

2024-10-21