/Xurrent
Customer Feedback
Quantify, visualize and act on customer satisfaction
Requesters are encouraged to provide feedback on their level of satisfaction. This information can be aggregated to understand customer satisfaction or more detailed understanding of satisfaction with a service desk.
Satisfaction tracking
Intuitive thumbs-up/ thumbs-down interface requesters are encouraged to use as a request is completed.
Feedback reporting
Visualize Customer Satisfaction, Service Desk Satisfaction, and aggregations of Satisfied/ Dissatisfied Requesters.
Benefits
/Identify issues
Visibility into positive and negative satisfaction allows you to take action early on services or service desk offerings.
/Trend analysis
Identify initiatives and updates which move the needle for customers and end-users.
/ Churn risk detection
Is one customer particularly upset. Identify potential churn and mitigate before at a renewal.
Recognition & Trust
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction and product excellence.
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