XURRENT solutions

Stop Fighting Fires. Start Running ITSM on Autopilot.

Your IT team isn’t here to babysit tickets. AI-driven ITSM eliminates the chaos—automating workflows, streamlining requests, and giving you total visibility into service delivery. Faster resolutions, fewer headaches, and ironclad security come built-in.

Get a Demo

Watch Overview

A Xurrent screenshot of an AI summarization written for a service desk ticket

A line graph showing an upward trend of service desk satisfaction

A bar chart showing the average customer ratings by service desk type

A screenshot of the Xurrent mobile application depicting a generative AI conversation

CORE ITSM CAPABILITIES

End-to-End ITIL v4 Alignment for Seamless ITSM Operations

Xurrent ITSM provides comprehensive support for over 20 ITIL v4 practices, ensuring industry-aligned standards while optimizing IT service delivery, compliance, and security.

Get a Demo

Incident Management

AI-powered ticket classification, automated workflows, and real-time tracking ensure your team solves problems and reduce incidents —not chase them.

Problem Management

Stop recurring issues in their tracks with deep-dive root cause analysis and AI-driven insights that keep downtime to a minimum and automates problem management.

Change Enablement

Make IT changes stress-free with built-in risk assessments, approvals, and seamless tracking for smooth transitions.

Service Request Management

Get your team out of the weeds with automated approvals, streamlined workflows, and integrations that make service delivery effortless.

Knowledge Management

AI-powered, always-learning knowledge base that turns insights into instant, searchable answers for your team and end users.

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”

Dave Kelsall

SIAM Lead at Vitality

“Everyone can see everything now. That’s the essence of Xurrent. I value the ability to make the entire workflow transparent throughout the whole chain from customer to end service provider.”

Nico Dreef

CEO & Founder at SCALE IT

“Xurrent has revolutionized how we manage our processes. The transparency it brings to every stage of the workflow has not only improved our efficiency but also strengthened our relationships with clients and vendors alike. It’s a game-changer for our business.”

Samuel Patel

Head of Operations at TechSphere Solutions

From chaos to control

Xurrent's Effect on The Modern Enterprise

IT shouldn’t feel like a never-ending game of whack-a-mole. Xurrent turns reactive firefighting into proactive problem-solving, so your team stays in control.

Watch Overview

Improved Operational Efficiency

Automate workflows and remove bottlenecks by dynamically adjusting processes in real-time. Unlike legacy ITSM tools that rely on rigid workflows, Xurrent adapts to evolving IT service needs to maximize team efficiency and is continuously updated for security best practices.

Stronger IT-Business Alignment

Real-time insights into IT performance help IT leaders make data-backed decisions that effect performance AND profit. While other ITSM tools require complex integrations for performance tracking, Xurrent provides over 400 out-of-the-box dashboards and reports to start optimizing on day 1.

Ehanced End-User Satisfaction

Self-service portals and AI-powered KAs ensure instant access to solutions, cutting down on ticket volume and empowering end-users to resolve issues independently. Xurrent's knowledge articles update automatically, surfacing relevant solutions based on user intent.

Faster Issue Resolution

AI-driven ticket categorization and routing ensures rapid resolution by instantly analyzing incoming requests, identifying patterns, and directing them to the right IT personnel—eliminating guesswork and delays.

Scalable and Future-Proof Solutions

Multi-tenant, AI-driven architecture adapts as businesses grow, ensuring seamless expansion without the need for costly infrastructure upgrades. Unlike many traditional ITSM platforms that struggle with scaling across global enterprises, Xurrent's cloud-native approach ensures continuous performance at any scale.

Easy. advanced. complete.

Blazing-Fast ITSM That Keeps Your Business Moving

Slow, clunky, and frustrating ITSM solutions don’t cut it anymore. Xurrent is built for speed, intelligence, and simplicity.

Get a Demo

350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

AI That Works as Hard as You Do — At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

Learn More About AI

More than just itsm

A Complete Platform for Enterprise Automation

Xurrent is more than ITSM—it’s IT automation at its best. From intelligent workflows to deep analytics, Xurrent ensures your IT team works faster, smarter, and more collaboratively.

More Features

Ironclad Security —No Excuses

Security should be standard, not a pricey add-on. Xurrent locks down your data with AWS Bedrock AI, SOC-2 compliance, and BYOK encryption.

You stay secure, your team stays productive, and threats stay out.

Learn More About Security