Awards

Positioned in the Innovation/Platform Play quadrant for deep ITIL 4 certification, unified ITSM + ESM, and a cloud-native platform built for modern service delivery.

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Xurrent was selected for the 2025 MES Midmarket 100 in recognition of its innovative service and operations management platform that addresses the evolving demands of midmarket enterprises.

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Xurrent is proud to be awarded with the PeopleCert accreditation for 19ITIL 4 practices including Service Desk, Incident Management,  Service Request Management, Change Enablement, Problem Management, etc. See the full list of practices.

PeopleCert is seen as the #1 stamp of approval for ITSM tools. It demonstrates a superior commitment to ITIL^® best practices needed to support specific processes.

Xurrent was recognized with the 2024 Best Customer Support award by Software Advice for its exceptional commitment to customer success, delivering fast, intelligent, and personalized support experiences that set a new standard in service management.

For the third year running, Xurrent has been recognized as a Customers’ Choice. Xurrent was named a Customers’ Choice in the 2023 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management (ITSM) Platforms.

Xurrent has been awarded another SERVIEW CERTIFIEDTOOL certification, in the Agile Product Development category. With this seal of approval, SERVIEW confirms that Xurrent fully supports agile SCRUM product development.

Xurrent was already certified by the German-based management consultancy known for its independent software solution analyses in the categories Project Management and Service Management versions III and IV, and is proud to have now been awarded a fourth certification in the Supporting Service Management category.

Xurrent is delighted to be awarded 15 badges in the G2 Winter 2023 Reports, including Leader, Best Support, and Easiest To Do Business With, in the Enterprise Service Desk category

★★★★★ “Xurrent Has Elevated The Service We Provide To Our Customers

Xurrent is delighted to be again ranked as a high performer in G2’s Fall 2022 Report. Xurrent received high customer satisfaction scores in three categories. Products in the High Performer quadrant in the Grid® Report have high customer satisfaction scores compared to the rest of the category.

★★★★★ “More friendly than the standard Service now interface. Should be easier for users to navigate.”

Xurrent is delighted to be ranked as a high performer on the global tech comparison platform G2. Products in the High Performer quadrant in the Grid® Report have high customer satisfaction scores compared to the rest of the category. G2 scores products and vendors based on reviews from their user community and data aggregated from online sources and social networks.

★★★★★ “Xurrent Is A Powerful And Well-Designed ITSM.”

Xurrent has been awarded the official USM compatibility certificate by the SURVUZ Foundation. It is fully compatible with the USM requirements for a modern enterprise service management (ESM) tool.

For the second year running, Xurrent has been recognized as a Customers’ Choice. Xurrent was named a Customers’ Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools (ITSM).

★★★★★ “Xurrent Is A Game Changer In Service Management And Collaboration”

SERVIEW, the German-based management consultancy known in the industry for its independent software solution analyses, has once more given Xurrent the SERVIEW CertifiedTool award. The rigorous assessment of our service management software was completed over 600 criteria across 19 different ITIL 4 processes.

“For corporate employees, Xurrent is the self-service app that is always there for them when they need help.”

Xurrent has been recognized as a leader among Enterprise Service Management tool providers. ISG’s ESM Tools quadrant compares software solutions for automation of cross-organizational processes based on functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design.

“Xurrent must have a place on any company tender looking for an integration platform for complex, cross-company ESM solutions.”

Xurrent has been recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools. Gartner Peer Insights is a globally recognized online platform of ratings and reviews of IT software and services written and read by IT professionals and technology decision-makers. The Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools is a report that synthesizes customer reviews into insights for IT decision-makers.

“A very well designed ITSM and beyond tool making working with your providers a breeze!”

“Xurrent brings a fresh approach to service management. This approach is certainly going to help customers mature in their service management disciplines and will enable them to collaborate with their external suppliers like never before.”

Xurrent is recognized as a “Rising Star” in the latest edition of the ISG Provider Lens™ report for 2019. The report looks at the ability of IT Service Management (ITSM) and Service Integration and Management (SIAM) vendors to support the needs of enterprise organizations to support the

“Xurrent is ideal for automating operations and offering a service portal for all enterprise employees for any kind of request.”