Standard Integrations

The 2Grips integration platform is a very powerful and intuitive setup in order to automatically extract data in CSV, XLSX or directly connect Xurrent and other ESM/ITSM/Solutions and or Discovery solutions like Lansweeper. 2Grips is offering their Integration Platform as as-a-service, including the hosting and daily support so you can focus on supporting your business. Contact 2Grips for more information.

The integration with Atlassian Jira using the Xurrent Integration Service is available for development teams that use Jira Software to work on the requests for bug fixes and enhancements that are assigned to them in Xurrent.  It is also available for organizations that use Jira Service Desk to forward incidents to a service provider organization that works in Xurrent.  This integration is available, as part of the Xurrent Integration service, for customers with an on-premise Jira environment, as well as for those that use Jira in the cloud.

An out-of-the-box integration with Atlassian Jira is also available from the Xurrent App Store. This basic integration, created by Expertize, is  configured within minutes and free for all Xurrent users. It maps Xurrent service instances with Jira projects and creates issues in Jira for requests that are created in Xurrent. Status changes of these requests are not maintained over the integration, but communicated as notes.

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AutomMate is a web-based platform that is developed to create an automation or integration process that is easy to use by all types of users regardless of technical level. AutomMate offers the ability to integrate Xurrent with other applications using ready-to-use Xurrent Market Place bots or custom automation. Watch the video for a quick overview of AutomMate’s integrations for Xurrent and browse the Xurrent solutions on the AutomMate website to learn more.

The Azure DevOps app creates a bidirectional connection between Xurrent and Azure DevOps. Requests, workflows, and tasks can be transferred to DevOps, where they are registered as work items.  New comments or status updates are also transferred to the work item as comments.  Comments created in these work items in DevOps are transferred to the original ticket in Xurrent.  The app can be installed from the Xurrent App Store by pressing the Add button on the app tile, and then filling out the details in the configuration tab.

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The Xurrent BMC Client Management Connector gathers a subset of the BCM asset data  and creates a corresponding data structure in the Xurrent CMDB. Whenever any of the assets or their attributes change in the BMC Client Manager, the Xurrent CMDB is updated. The connector is configurable, so that only certain types of assets are considered for synchronization. More information about this integration is available in the Xurrent BMC Client Management Connector datasheet.

The integration with BMC Helix ITSM is provided by the Xurrent Integration service.  This managed integration makes it possible for Xurrent customers to collaborate with external service providers that use BMC Helix ITSM.  Because the integration is provided as-a-service, the costs of building, hosting, monitoring and maintaining it are eliminated.  This integration also makes it easier for large enterprises to gradually migrate from BMC Helix ITSM to Xurrent.  Once all support groups have moved off of BMC Helix ITSM, the integration can be switched off.

A standard integration with the cloud-based BMC Remedyforce solution is hosted on the high-availability infrastructure of the Xurrent Integration service.  It is hosted, monitored and maintained for organizations that want to work together with external service providers that are using Remedyforce.

The Xurrent Baramundi Unified Endpoint Management Connector allows an organization to integrate Xurrent's enterprise service management tool with the power of the Baramundi Unified Endpoint Management software. Download the Xurrent Baramundi Unified Endpoint Management Connector datasheet for more information.

CC4ALL is a Webchat widget that can be added to the Xurrent Self Service homepage. It allows live chat with skill based chat routing to agents. Chat conversation can be started pro-actively with predefined triggers and it allows for automatically recording chat conversations. The CC4ALL chat app can be installed from the Xurrent App Store after obtaining a URI and a CC4ALL reference from the app’s developer, ContactCenter4ALL.

Click4Assistance is a webchat app that is available from the Xurrent App Store. This app, which features an AI-powered chatbot called Coni, is aimed especially at the UK market. There, it has gained traction as an ISO 27001 and (UK) GDPR compliant tool for businesses, public services, local authorities, and more. The app can be installed in just a few clicks, but an account_ID must first be acquired from Click4Assistance.

ConnectNow is a web-based chat system, designed for service-oriented support organizations that want to offer their customers a chat interface that they can use to obtain support from humans.  This video provides a quick overview of the integration between ConnectNow and Xurrent.

Conversed.ai delivers a full-service platform for managing conversational interactions with end-users in an automated way using AI, with an optional handover to live agents. Conversed.ai is integrated with the Xurrent service and as such can use information stored in Xurrent in the conversations. Read more about this integration in this blog post.

Deloitte offers authentication and identification services with Xurrent to enable organizations to manage and integrate their users in a secure way using multifactor authentication methods.

The Xurrent Docusnap Connector is developed by techwork and makes it possible for organizations to integrate their Docusnap data into their Xurrent account. It is a one-directional scheduled import of Docusnap data into the Xurrent Configuration Management Database (CMDB) to keep Xurrent synchronized with relevant Docusnap data. Download the Xurrent Docusnap Connector datasheet for more information about this integration.

The Xurrent Flexera Asset Management Connector allows an organization to integrate Xurrent's enterprise service management tool with the power of the Flexera Asset Management software. Download the Xurrent Flexera Asset Management datasheet datasheet for more information. The connector is provided by our partner techwork.

The Xurrent Freshdesk Connector lets organizations that use Xurrent connect with customers and providers that use Freshdesk software. This integration allows requests and attachments to be transferred between both organizations, enabling employees to work from a single source without switching between platforms.

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Go Integrator by Mondago is a desktop client application that links an organization’s BroadWorks hosted telephony system to its Xurrent account.  Mondago are a leading provider of computer telephony integration (CTI) and Unified Communications (UC) products for a wide range of popular on-premise and hosted telephone systems. The advantages of using Go Integrator with Xurrent are described in this video.

The Google Analytics integration allows support organizations to track and report on their Xurrent Self Service traffic using the advanced web analytics service offered by Google.

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The single sign-on (SSO) integration provided by Google Cloud Identity is based on the Security Assertion Markup Language (SAML).  It allows users to sign in to Xurrent with their Google Cloud credentials.

The Google Maps app is  available from the Xurrent App  Store, and can be installed by pressing the Add button on the tile and then entering the Google Maps API key in the appropriate field in the ‘Configuration’ section of the app. A subscription from the Google Cloud Platform is necessary to acquire this key.  IT allows for UI extensions with a Location field,  adding a map to the user interface.

Hotjar uses heatmaps that help you see what people actually do;  where they click, how far they scroll, what they look at or ignore.  This data can be very helpful for improving internal processes.  Hotjar can be installed from the Xurrent App Store. For this, a Hotjar ID is necessary.  When it is installed, the Hotjar JavaScript code is injected into the Xurrent Self Service page of the account.

InfraVision’s powerful and flexible integration platform is used to exchange information of people, organizations, requests, tasks, etc. between Xurrent and other systems such as Active Directory, Remedyforce and SAP.  The InfraVision Integration Service is offered as-a-service, which ensures organizations do not need to build, host, monitor or support their integrations.

The Xurrent JDisc Connector picks up asset data, identified on the IT network by JDisc, and generates Xurrent configuration item records (CIs). It functions as a one-directional scheduled import of JDisc data into the Xurrent CMDB and is fully configurable, allowing organizations to specify data they want to see in the CI records of their Xurrent account. Download the Xurrent JDisc Connector Datasheet for more information.

Jamf is a solution for managing Apple devices. The Jamf App can be installed from the Xurrent App Store and synchronizes all managed devices to the Xurrent CMDB.  All relevant products and configuration items are automatically created and updated. The Jamf app is created by Xurrent partner Expertize.

The Connected platform of Joost IT is designed to create and manage integrations between all ITSM / ESM  solutions in the marketplace. Integrating your tools with those of your vendors allows you be more in control of the processes. Information is synchronized in real time, to ensure all organizations have access to correct data. This eliminates the need to maintain data at multiple locations and resort to email.

The Xurrent Lansweeper Connector integration makes it easy for organizations to extract their assets from Lansweeper and securely import them as configurations items (CIs) into their Xurrent configuration management database (CMDB).  Find out how support specialists can jump from a Xurrent CI record straight into the corresponding Lansweeper asset record with a  single mouse-click in this datasheet.

Organizations that use Xurrent and Lansweeper can even more easily integrate both platforms by activating the Xurrent Lansweeper app in the ‘App Store’ section of the Settings console. The installation process is straightforward and explained step by step in a knowledge article called ‘Installing and upgrading the Lansweeper Integration App’, that includes an easy-to-follow explainer video. Read more about this integration in this blog post.

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Lomnido SIAM-Broker enables impeccable multisourcing collaboration with ingenious service integration the simplest, fastest way. SIAM-Broker provides an easy to use, quick to deploy, cost effective way to integrate all your internal applications and external providers/partners, regardless of what service management platforms, ITSM tools or ITIL processes they use individually. Manage all your integration interfaces with one single solution to ensure end-to-end process automation and complete visibility. Expand the integrative capabilities of Xurrent with SIAM-Broker’s unique features to optimize any heterogeneous SIAM ecosystem.  

Brief overview of the SIAM-Broker Connection can be downloaded here.

Learn more about SIAM Collaboration for Enterprises and MSPs here.

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Out-of-the-box, the Xurrent service provides a complete single sign-on integration for Microsoft’s SAML 2.0-compliant Active Directory Federation Services (AD FS).

Microsoft has integrated Azure Active Directory with Xurrent to enable single sign-on for their Xurrent users.  The tutorial that Microsoft prepared for this offers detailed configuration instructions.

This standard integration can also be used to automate provisioning.  It makes it easy for organizations that use Azure Active Directory to populate Xurrent with their employee data and to maintain this data in Xurrent in a fully automated fashion. The Xurrent integration app is available for download from the Azure Marketplace.

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The Xurrent Intune Connector provides a configurable integration between Microsoft Endpoint Manager (Intune) and the Xurrent configuration management database (CMDB).  By default, this connector takes the discovered data from Intune about devices, as well as the software that is installed on them, and uses it to keep the Xurrent CMDB up to date.  Right out of the box, the Xurrent Intune Connector also maintains the link between the configuration item records of the device and the person records of their users.

Download the factsheet for more information. The Microsoft Endpoint Manager App is provided by our partner QRatify.

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The Xurrent Power BI Connector makes it easy for organizations to make their Xurrent data available in Microsoft Power BI to build highly customized reports and dashboards.  The Xurrent data can then be combined with data from other sources, such as the organization’s PABX to allow an average hold times report to be included on a service desk dashboard.

The Xurrent SCCM Connector provides a configurable integration between Microsoft System Center Configuration Manager (SCCM) and the Xurrent configuration management database (CMDB).  By default, this connector takes the discovered data from SCCM about PCs and servers, as well as the software that is installed on them, and uses it to keep the Xurrent CMDB up to date.  Right out of the box, the Xurrent SCCM Connector also maintains the link between the configuration item records of the PCs and the person records of their users.

The access management solution from NetIQ provides a standard connector for Xurrent customers.  This connector can be downloaded from the NetIQ Connector Catalog.

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With the Xurrent Nexthink Connector, organizations that use Xurrent as well as the Nexthink solution, can automatically keep their Xurrent CMDB up to date with asset data discovered by Nexthink and generate a new request in Xurrent when an employee has a negative experience on a Nexthink-managed device.  Download the Xurrent Nexthink Connector datasheet for more information about this integration, or watch the video to see the benefits of the integration in action.

The Xurrent OCS Client Management Connector allows an organization to integrate Xurrent's enterprise service management tool with the power of the OCS Inventory (OCSInventory) asset management software. Download the Integration OCS datasheet.

ONEiO allows you to easily establish integrations with the service management applications that are included in the supplier network and ecosystem.  The list includes managed service providers like IBM, Fujitsu, TCS, CGI and many more. In conjunction with ONEiO, Xurrent uniquely delivers full SLA tracking and full visibility of provider performance, which other vendor solutions would fail to capture.

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Okta is an identity and access management solution.  Okta is already pre-integrated to provide secure single sign-on for Xurrent customers.  This integration has an Okta Verified Provisioning (SCIM) Certification, which means that it can be used to automate the maintenance of an organization’s employee information in Xurrent.  More information about using Okta to automate the provisioning of people data can be found on the Xurrent Developer website.

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Organizations that use OneLogin can give their users seamless access to Xurrent through OneLogin’s standard SAML-based single sign-on integration.

The OneLogin SSO integration supports the Just-in-Time (JIT) End User Access Provisioning functionality of the Xurrent service.

Open Raven provides data security visibility and compliance for the cloud by discovering, classifying, and monitoring company data. The Xurrent Open Raven integration uses REST APIs to communicate Open Raven event data directly into Xurrent, allowing teams to easily prioritize and quickly assign next steps for identified issues. Learn more about this out-of-the-box integration from the Xurrent Open Raven integration datasheet.

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RightAnswers becomes an integral part of the Xurrent service when the integration with this KCS-verified knowledge management solution is activated.  This integration is available to organizations that use RightAnswers in the cloud, as well as customers with an on-premise RightAnswers environment.

The Xurrent Export Monitor includes a few features specifically for organizations that use SAP BusinessObjects Business Intelligence (SAP BI).  These features make it easy to automate the daily import of their Xurrent data into SAP BI.

SSO Easy provides seamless cloud-based single sign-on access for its users to Xurrent.

The Xurrent SailPoint Connector makes it possible for organizations to make standard requests available in their Xurrent Self Service portal for all access requests concerning the organization’s application services.  This ensures that the enterprise employees do not need to access a different portal to submit access requests.  The standard requests in Xurrent ensure the necessary approvals are gathered before telling SailPoint IdentityNow to provision the approved access.  More information about this advanced ITSM – IAM (Identity Access Management) integration can be found in the Xurrent SailPoint Connector product brochure.

The standard ServiceNow integration makes it easier for Xurrent customers to work together with organizations that use ServiceNow.  With this integration in place, ServiceNow requests and incidents can be passed to Xurrent as requests, and Xurrent requests can be passed to ServiceNow as either requests or incidents.  Because this integration is based on the Xurrent Integration service, it is fully customizable.

Customers that need to connect multiple ServiceNow instances can also use this standard integration.  It allows them to effectively outsource the hosting, monitoring, support and maintenance of the interfaces between the ServiceNow instances.  The added advantage of using this integration to connect ServiceNow instances is that it makes Xurrent ‘s advanced SLA reporting available.  As soon as the integration is activated, it automatically starts to track the level of service that the organizations provide to each other.

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The Slack app makes it possible to create a new request in Xurrent from Slack, a messaging program for business. This can make it easier for the customer support team to register a request when the conversation with the customer had already started within Slack. It can be installed from the Xurrent App Store.

Activating the Social Intents conversion popup on the Xurrent Self Service homepage makes it possible for enterprise employees to start a chat conversation with a human agent.   The organization’s service desk analyst can then pick up the chat conversations in the web dashboard of Social Intents.  Alternatively, they can use the chat interface of Microsoft Teams or Slack if that is what their team is more comfortable with.

The Sophie Virtual Assistant provided by Stefanini is a standard integration that can be installed from the Xurrent App Store. Sophie can provide 24/7 first-level support to help end users navigate Xurrent through voice interaction, open and consult requests, look for relevant knowledge articles, or transfer them to a human support agent, directly from Xurrent Self Service.

The Xurrent TOPdesk Connector lets organizations that use Xurrent connect with customers and providers that use TOPdesk software. This integration allows for requests, changes, attachments and other data to be transferred between both organizations, enabling employees to work from a single source without switching between platforms.

The Helpdesk Button running on Tier2Tickets software is a physical USB button, customizable hotkey or desktop icon, that improves end-user experience through a streamlined and automated way to submit a support ticket. With this integration, clicking the button generates a self-diagnosing report with every ticket, that is automatically entered in Xurrent.

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Xurrent service management and messenger applications work together and allow the customer and end users simple and highly efficient communication with the Xurrent service organization. Download the datasheet for more information. Contact our partner Autommate for more information.

The miniOrange single sign-on solution provides easy and seamless access to numerous enterprise resources, including Xurrent, with one set of credentials.

The automator from techwork makes it easy to create and automate advanced workflows in Xurrent that involve other applications.  Find out more on the techwork website.

The scripts of techwork’s directory integration have been refined several times.  Automatic enabling and disabling of staff members, protection of employees, team maintenance and site imports are just some of the feature.  Find out more on the techwork website.

A fully automated ‘normalized’ reporting database.  Data can be used instantly, to gain insights using Microsoft Power BI, Excel Power Query, etc.  Find out more on the techwork website.

Add a self service webshop to makes it easer for end users to submit orders and to streamline the Request Fulfillment process.  Find out more on the techwork website.

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