/XURRENT
Product Updates
Configure Self Service Search
Until now, the self-service search results would by default include any results from the following record types, depending on the availability of these record types for the user who is logged in: For most organizations and their end users, though, standard service requests and knowledge articles are more important than any of those other results. […]
Classify Requests Using Automation Rules
The Xurrent AI Autoclassifier has proven to be very useful when an end user registers a request without selecting a Service Instance. By selecting ‘None of the Above’ the category is set to ‘Other’ by default. When requests are logged in this manner and the status of the request is ‘Assigned’, a ‘Nearest Neighbors’ search […]
Workflow and Project Summary Inline in Email
When an approval task for a workflow or a project is sent to an approver by email, the summary of that workflow or project – which contains important information for the manager to decide whether the task should be approved or rejected – is added as an attachment. Senior managers who are tasked with many […]
Xurrent Virtual Agent
We are excited to announce the release of the Xurrent AI powered Virtual Agent! In line with our previous usage of AI we are targeting practical workflow improvements for our users. The Virtual Agent will be available on Self Service and is designed to interact with end users to aid them as they seek assistance. […]
N-able’s N-central Integration in Xurrent App Store
Here at Xurrent, we consider it our mission to make the world more productive, each and every day. Today, we do this by announcing another powerful integration that was added to an already impressive list of strategic connections: N-able N-central. N-able, as the name suggests, enables businesses to monitor, manage, and secure IT environments efficiently. […]
[UPDATE] Xurrent Introduces ‘Bring Your Own Key’ Security and C5 Compliance
[UPDATED FEBRUARY 2025] From its inception over a decade ago, Xurrent has maintained uncompromising standards in privacy, security, and compliance excellence. From the beginning of the European Union’s General Data Protection Regulation (GDPR) in 2018 through the present day, Xurrent has been a leader in providing world-class capabilities to help our customers remain compliant. Internally, […]
Customer Resolution Target Visibility in Request Views
When a request is registered, the next target for that request (based on the SLA, i.e. coverage, the service instance (SI) and the service offering) is displayed in the request header. The color of that header indicates whether the related service level agreement is still ok, about to breach, or already breached. In the example […]
Universal Database Connector in App Store
You can now easily connect Power BI and other reporting tools with Xurrent. The Power BI / Xurrent Database connector application is available from the Xurrent App Store. This new capability allows organizations to seamlessly export large volumes of data on a regular basis to a configured Microsoft SQL database to enable use of Power […]
Account Switcher Filter
It is common for certain users in enterprise environments to have roles in multiple support domain accounts. It is also common for Xurrent users of partner organizations and Managed Service Providers which help maintain the Xurrent environments of their customers to also have roles in those customer accounts. People who have roles in many accounts […]