/XURRENT
Account administrators, account designers, and service level managers could already share a dashboard with customer representatives of selected SLAs in the current account or a support domain account. This functionality has now been extended, so that service providers can now share dashboards to customer representatives of the trusted (external) account of a customer. Nothing in […]
Request templates, workflow templates, task templates, and other templates in Xurrent are used to make sure that the requests, workflows, tasks etc. created from them all have the same relevant properties. Automation rules defined on these templates also work on all the records generated from those templates. When a request is created from a request […]
We’ve added enhanced functionality to Xurrent with added capability building on the recent StatusCast platform acquisition. The new capability (described in detail below) requires minimal configuration and can have you up and running in under 10 minutes. The feature is accessed and installed via the Xurrent App Store. Earlier this year, Xurrent acquired StatusCast, a […]
A new customization option has been added to 4me. Designers and administrators can now define color palettes to customize the colors in which reports and dashboards are presented. This can be useful for presenting data to external stakeholders, creating an inbox dashboard in the corporate colors, or for MSPs when presenting dashboards to their customers, […]