XURRENT solutions

Achieve Collaborative Brilliance with Xurrent ESM

Empower every department with streamlined service delivery. Discover how Xurrent Enterprise Service Management transforms your organization with seamless workflows, AI-driven automation, and exceptional user experiences.

A screenshot of an ESM software with a list of services like incident management, problem management, and change management
A bar chart that shows the top 10 open tasks by team
A bar chart showing the top ten tasks by team from an enterprise service management dashboard
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Core ESM Capabilities

An Affordable, Scalable, All-in-One ESM Platform

Xurrent ESM unites teams and processes with intelligent, adaptable AI to help your organization manage best practices across traditionally siloed departments.

Information Technology (IT)

Enhance service delivery with cross-departmental workflows and real-time insights for incident resolution and service management.

Human Resources (HR)

Automate onboarding, employee requests, and self-service portals with AI-driven workflows and standardized service delivery.

Facilities Management

Improve maintenance request handling, space management, and resource allocation with smart facility operations.

Customer Support

Deliver consistent service with automation-powered ticket routing, submitted ticket tracking, and self-service options for common inquiries.

Procurement

Optimize purchasing workflows, supplier management, and expense tracking with AI-powered service management.

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”
Dave Kelsall
SIAM Lead at Vitality
“Everyone can see everything now. That’s the essence of Xurrent. I value the ability to make the entire workflow transparent throughout the whole chain from customer to end service provider.”
Nico Dreef
CEO & Founder at SCALE IT
“Xurrent has revolutionized how we manage our processes. The transparency it brings to every stage of the workflow has not only improved our efficiency but also strengthened our relationships with clients and vendors alike. It’s a game-changer for our business.”
Samuel Patel
Head of Operations at TechSphere Solutions
Unify. Streamline. Collaborate.

The Future of Enterprise Service Management

Service delays and disjointed workflows don’t belong in modern enterprises. Xurrent ESM connects every department, making service delivery intuitive, intelligent, and friction-free.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Lightning Fast Service Resolution

Xurrent's AI-driven Service Desk dynamically prioritizes critical requests, summarizes information and ensures service teams respond instantly. With real-time ticketing and automated escalation, service delays are a thing of the past.

Seamless, High-Impact Operational Efficiency

Standardized workflows across IT, HR, and Finance reduce redundancies and manual tasks, ensuring teams operate at peak efficiency. AI-driven insights continuously optimize workflows, cutting response times and improving accuracy.

Empower Employees, Eliminate Friction

Empower your workforce with intuitive self-service portals that provide instant solutions. Employees can track requests, access AI-generated knowledge articles, and resolve common issues without waiting for manual support.

Unleash Productivity, Minimize Effort

AI-powered automation offloads repetitive administrative tasks, allowing teams to focus on high-value strategic initiatives. Intelligent service routing ensures that work gets done faster, with less effort.

Built to Scale, Ready for Tomorrow

A multi-tenant SaaS platform built for enterprise expansion, Xurrent ESM scales effortlessly with your business. Whether onboarding new departments or automating new service processes, the platform adapts without requiring costly custom development.

Easy. Advanced. complete.

Blazing-Fast ESM That Keeps Your Business Moving

Outdated service management tools create delays and inefficiencies. Xurrent ESM delivers a connected, AI-powered service experience.

350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

Want to learn more?

We would love to show you how Xurrent works

AI That Works as Hard as You Do —At No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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Enterprise-Grade Security for Every Department

Security should be a given, not an upsell. Xurrent ESM is built on a zero-trust architecture with enterprise-grade security woven into every layer of the platform. With SOC-2 and ISO 27001 compliance, role-based access controls (RBAC), and ng Your Own Key (BYOK) encryption, Xurrent provides full control over sensitive service data.

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