/XURRENT
AI Service Desk
Transform Your Service Desk with AI Innovation
Revolutionize your service desk operations with our AI-powered platform to enhance efficiency, accuracy, and user satisfaction.
Our AI Service Desk Platform leverages advanced artificial intelligence to automate and optimize service desk operations. This leads to:
/ Enhanced Efficiency + Faster Resolution Times
Automate routine tasks and streamline workflows so your team can focus on more complex issues.
/ Improved Accuracy
AI-driven insights and data analysis reduce human error resulting in more precise and reliable solutions.
/ Superior User Experience
Quick and accurate responses lead to higher overall satisfaction and trust in your service desk.
Features
Intelligent Request Handling & Auto-Routing
20% of all inbound requests don’t make it to the right team on the first try. Our platform uses AI to read and understand context, then automatically prioritize and assign requests based on urgency and expertise. The right issues addressed by the right team members, automatically.
AI-Powered Knowledge Base (KB)
KBs are often filled with “so-so” content – poorly written and not all that clear. Our platform turns “mediocre” into “incredible,” producing a well-structured and easily understandable piece. Bonus: AI continuously learns from resolved incidents to update and enhance the KB. The net result? Faster resolution due to more relevant information and suggestions.
Advanced Analytics & Reporting
Do you know how well your service desk is performing? Our platform surfaces deep insights thanks to real-time analytics and customizable reports. Decisions are no longer based on gut; instead, they are driven by data.
Real-time Auto-Translation
We live in a multi-linguistic world. Not being able to understand teammates can crush productivity. Get the full value of your entire team, not just those who speak the same language.
Advanced Request Analysis and Summarization
AI capability to analyze complex requests and determine the need for specialist intervention, automated creation of detailed, AI-based summaries for specialists, highlighting critical information and suggested actions.
Analyst & Industry Recognition
Our AI Service Desk Platform has been recognized by leading industry analysts and received accolades for innovation in service management, including the prestigious “Best AI Service Desk Solution” from the Technology Excellence Awards.
The Service Management Platform For Every Use Case
Experience lightning-fast, intuitive service management solutions. Streamline operations — reducing costs and improving quality across your organization.
IT Service Management (ITSM)
Built to optimize service workflow automation for all departments – IT, HR, Purchasing, Facilities, Security and more – in one complete platform.
IT Operations Management (ITOM)
Drowning in IT chaos? Xurrent streamlines operations, automating responses and integrating monitoring. It enhances team communication, customer visibility, and learning. Get ready for significantly improved response times and overall satisfaction.
Managed Service Provider (MSP)
Is poor communication leading to headaches and downtime? Xurrent helps teams boost revenue and profits. We streamline client onboarding and consistently deliver swift, high-quality service to enhance your business performance.
Enterprise Service Management (EMS)
Done with complex implementations, high upfront costs, and an inability to adapt as your organization scales? Xurrent simplifies operations with a unified platform, enabling seamless collaboration and transparency. Effortlessly scale. Reduce costs. Improve service quality.
Related Platform Pieces
Service Classifications and Recommendation Service
Revolutionize Your IT Service Management with AI-Driven Service Classification and Recommendations Experience next-level IT operations with advanced service classification and intelligent recommendations tailored to optimize service delivery and enhance user satisfaction. Optimize Your IT Processes The AI Service Desk platform by Xurrent allows you to harness the power of artificial intelligence to classify services accurately […]
IT Service Management (ITSM)