XURRENT PLATFORM

Analytics, Dashboarding, and Reporting for ITSM

Reduce overhead, optimize operations, and empower your team with AI-driven analytics. With Xurrent’s powerful reporting platform, you’ll turn ITSM data into a strategic asset, automate insights, and make data-driven decisions that fuel business growth—all in one intuitive, secure, and scalable solution.

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A screenshot of a dashboard showing the different types of customer satisfaction within ITSM

benefits

Turn ITSM Data into Actionable Insights

Harness the full power of your ITSM data. With AI-driven analytics and real-time dashboards, Xurrent turns raw information into operational excellence.

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Instant Visibility with Real-Time ITSM Dashboards

Visualize service performance with interactive dashboards that update in real-time. Track key ITSM metrics, SLA compliance, and incident trends at a glance. Get the insights you need, exactly when you need them.

Rapid Deployment with 400 Out-of-the-Box Reports

Each report has been curated based on feedback from industry experts, partners, and customers. Visualize large complex data sets with no configuration required. Build ITSM dashboards with our no-code builder.

Iterative Performance Improvement

Track key ITSM metrics, spot inefficiencies, and compare against industry benchmarks—all in one platform. Continuously refine operations with trend-based insights and optimize service delivery quickly.

Consistent, Aligned Metrics Across Teams

Ensure every team measures success the same way. Standardized KPIs, automated tracking, and data overlay ensures every team is measuring performance accurately and consistently.

Predict and Prevent Issues

Empower your IT teams to deliver faster, smarter service management with powerful analytics. Pull data from across service management practices, generate automated insights, and monitor KPIs in real time. Predict service disruptions before they happen, optimize resource allocation, and accelerate issue resolution—all without writing a single line of code. With Xurrent’s intelligent analytics engine, IT leaders can make data-driven decisions that drive operational excellence and improve service quality.

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”

Dave Kelsall

SIAM Lead at Vitality

“Everyone can see everything now. That’s the essence of Xurrent. I value the ability to make the entire workflow transparent throughout the whole chain from customer to end service provider.”

Nico Dreef

CEO & Founder at SCALE IT

“Xurrent has revolutionized how we manage our processes. The transparency it brings to every stage of the workflow has not only improved our efficiency but also strengthened our relationships with clients and vendors alike. It’s a game-changer for our business.”

Samuel Patel

Head of Operations at TechSphere Solutions

Easy. aDVANCED. cOMPLETE

Smarter ITSM Analytics for Smarter Operations

Unlock the power of advanced reporting to enhance service performance, compliance, and decision-making.

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70% faster

Response and Resolution Times

Predict and resolve incidents before they escalate

3 minutes

Dashboard Creation Time

Slash reporting times with instant insights

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

related features

Expand Your IT Analytics with Advanced Insights

Xurrent helps IT teams go beyond basic dashboards to predict trends, improve SLA adherence, and make smarter, data-driven decisions with ease.

More Features

AI That Works as Hard as You Do —At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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service made simple

Trusted by Leaders, Built to Make Life Easier

Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.

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