XURRENT solutions

Detect, Repair, and Prevent IT Service Issues. Automagically.

IT Operations Management (ITOM) gives you full-stack visibility, AI-driven insights, and automated remediation to prevent incidents before they impact business. Reduce downtime, optimize resources, and stay ahead of disruptions—without fire drills.

A screenshot of a number of different types of service management operations
A line graph shows the number of completed service requests
A pie chart with the words open service requests by category
A bar chart showing the number of requests completed and not completed for a help desk
Core ITOM Capabilities

IT Operations Without the Guesswork

Modern IT environments are complex—spanning on-prem, cloud, and hybrid infrastructures. Xurrent ITOM delivers the automation, intelligence, and control you need to keep operations running smoothly.

Proactive Incident Response

Rapidly detect issues, respond to anomalies, and efficiently manage incidents before they cause outages.

IT Asset & Configuration Management

Keep track of every asset in your environment—on-prem, cloud, and hybrid—with our dependency-driven CMDB.

Automated Remediation

Resolve incidents instantly with pre-configured, no-code AI automation workflows.

Service Health Status

Communicate the status of every service to all stakeholders in real-time. Put an end to repeat tickets.

Change Management

Know the risks before making changes by performing analysis across the service change calendar.

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”
Dave Kelsall
SIAM Lead at Vitality
“Everyone can see everything now. That’s the essence of Xurrent. I value the ability to make the entire workflow transparent throughout the whole chain from customer to end service provider.”
Nico Dreef
CEO & Founder at SCALE IT
“Xurrent has revolutionized how we manage our processes. The transparency it brings to every stage of the workflow has not only improved our efficiency but also strengthened our relationships with clients and vendors alike. It’s a game-changer for our business.”
Samuel Patel
Head of Operations at TechSphere Solutions
Transform operations

From Reactive to Proactive ITOps

Most IT teams are stuck in a reactive cycle—fixing problems after they break. Xurrent ITOM changes the game with incident runbooks, automated responses, and post-incident accountability—never repeat the same incident twice.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Fewer Incidents, Less Downtime

Xurrent ensures that the right teams are automatically informed of incidents so they can fix them quickly and repair them permanently, resulting in higher uptime and reliability. Improve customer satisfaction and put an end to repeat tickets for the same issue.

Optimized Service Desk Efficiency

Advanced analytics provide deep insights into service desk efficiency, so you can  make adjustments to maximize productivity and minimize  wasted resources. Understand the impact of these changes on customer satisfaction in real-time.

Stronger Security & Compliance

Xurrent provides enterprise-grade encryption (BYOK) and adheres to data sovereignty requirements to ensure your operational data stays protected. Meet regulatory standards with confidence, backed by stringent certification practices.

Enhanced IT-Business Alignment

Real-time dashboards offer business leaders insights into IT service health, performance trends, and service planning. Align IT operations with business objectives to drive operational efficiency and customer satisfaction.

Lower Operational Costs (TCO)

Eliminate unexpected costs with Xurrent’s flexible, user-oriented licensing model. Gain complete operational visibility with real-time dashboards that empower IT leaders to monitor service health, detect performance trends, and optimize resource planning—without worrying about hidden fees. Xurrent ITOM ensures IT operations align with business objectives, allowing organizations to predict their spend, scale effortlessly, and maintain operational efficiency with confidence.

EASY. ADVANCED. COMPLETE.

The AI-Driven ITOM Advantage

Your IT team’s time is too valuable for firefighting. Xurrent ITOM keeps your services running at peak efficiency—without the stress.

350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

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AI That Works as Hard as You Do —At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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Built for Resilience —Secured by Design

Engineered for high availability and performance under pressure. Xurrent embeds security at every layer to ensure operational integrity and trust. Always protected, always operational.

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