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Award-winning, trusted ITSM
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AI-powered service management
AI-native incident management and response
Unified IT operations and service management
AI-powered ITSM for the Modern Enterprise
AI-native Incident Management for the Modern Enterprise
Communicate service health in real time
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
Helps service desk teams resolve issues faster.
Built to streamline IT workflows and elevate the employee experience from day one.
Centralize and coordinate automation efforts across your entire enterprise.
Resolve issues quickly with an AI-powered system that automates ticketing.
Real customer results with ITSM
Revo has partnered with Xurrent for over a decade — and runs its entire MSP business on the platform. See how Account Trusts, unified project management, and ESM expansion drive real results.
Groundtruth replaced VictorOps with Xurrent IMR, saved 33% on costs, and built on-call across North America and India with zero unnecessary wake-ups.
India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to hit 99.9% availability, cut MTTA and MTTR by 90%, and resolve incidents in under 15 minutes.
Insights & updates from our experts
Most enterprise AI is a chatbot stuck to the side of your tools. We built something different. Two MCP servers, one for incident response and one for service operations, that let you ask your operational data anything, and in the case of ITSM, act on it, using whatever AI client your team already uses.
If you’ve made it here, you’re probably thinking of what other options you have to migrate to and ensure your servers/systems stability throughout the migration process. We’ve done the research for you and this blog is all about helping you find a robust solution.
This guide covers what problem management software actually does, the features that matter most, and how the top tools in 2026 compare across capabilities, AI maturity, and deployment speed.
Upcoming and recorded webinars from our experts.
With the power of Sera AI, Xurrent is the only ITSM platform built to meet you exactly where you are in your AI journey — and get you where you want to be
When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again
In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.
Quick-reference guides to Xurrent features
Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.
See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.
Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.
Expert ITSM & automation insights
Your Step-by-Step Guide to AI in Service Management That Actually Gets Used
The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.
Your step-by-step guide to extending service management across the enterprise
Stay up to date on new features and updates.
Our May 2026 updates bring a smoother inline rating experience for completed requests, a refreshed CMDB Health dashboard with clearer naming, and expanded REST API support for node IDs.
Xurrent's Q2 2026 release delivers four new AI capabilities — from in-interface assistance to fully autonomous agents — all governed by the platform your team already trusts.
Our April 2026 updates introduce AI Usage analytics, expanded CMDB Health reporting with Stale Records and Field Completeness, intent-aware Request Classifier, larger Self Service list widgets, file attachments in Sera AI chat, and much more.
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Apps, APIs, and updates
Xurrent service functionality
Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
The integration with Atlassian Jira using the Xurrent Integration Service is
Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.
Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.
Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.
Join us online and in-person to dive into the world of Xurrent and ITSM at large
WEBINAR: RECORDED SESSION