Whitepapers

Xurrent and USM

Three Simple Reasons Why Global ITSM Initiatives Fail

Tooling Up for Service Desk Outsourcing

The Principles of Workflow Automation

The Key To Increased Self-Service Adoption

The Business View of Cross-Functional Workflow and IT Automation

Service-Oriented Data Structure

Service Cost Tracking

SUIVI DU COÛT DES SERVICES

Service Cost Tracking DE

Service Concept

Scopism Global SIAM Survey 2020

Rethinking the Service Desk

On and Offboarding

Moving Beyond Multi-Tenancy

How to Take the Work Out of Workflows

Extending ITSM Capabilities to Include Information Security Management

Xurrent and the Pharmaceutical Industry

6 Features For SIAM-Compliant Service Management

AI’s Transformation of Service Management