Incident Management and Response (IMR)

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Reading the alert

Querying telemetry

Checking recent deploys

Matching 3 past incidents

Probable cause · 92%

#INC-235 in meeting

Jacob 12:36

Ig we should roll back to #4412

Eve 12:38

Agreed, rolling back to #4412 now.

Scribe APP 12:36

Meeting in progress

Decision: Jacob and Eve agreed to roll back to #4412.

Next step: Once the rollback is complete, they’ll post an update in #status to keep stakeholders informed of the change and any follow-up actions.

#INC-23

Dev 12:36

@sera How many checkouts failed and where?

Sera APP 12:36

4,212 since 02:58. 91% from eu-west-1.

Searched 1.8M spans · payload.region · 2.4s

Datadog Logs Deploy #4412 #Support - 38 tickets Read checkout_runbook.pdf Read checkout-api Docs Alerted On-call @Maya

INC #23Generating Summary...

Checkout is slow for 18% of users since 02:58 UTC. payments-svc errors rose 340% after deploy #4412. Datadog, API docs, and the runbook were reviewed.
Maya is on call; 38 support tickets are linked.

PR #4412retry.go:118

Revert payments-svc deploy #4412 to address slow checkout for 18% of users and a 340% rise in errors since 02:58 UTC. Context: 38 tickets; Maya is on call.

INC #42 War room12m 24s

Leave

D payload.region = eu-west-1

Ask 12:364,212 failed since 02:58 Meeting Notes 12 MinutesJacob and Eve agreed to roll back #4412 #inc-42 Slack Channel42 Messages found Status Update 12:29 PM UTCWe are facing an outage affecting checkout Similar Incident 02:59#41 Retry storm on payments-svc Brief 02:59Checkout is slow for 18% of users Probable Cause 92%PR #4412 · retry.go:118 Datadog Logs 02:58payments-svc errors up 340%

Sera 12:36

Generating Postmortem

#inc-42 · Postmortem Draft

Summary
A rollback decision was made for #inc-42 based on Slack discussion at 12:36. Eve initiated the rollback to #4412 after Jacob recommended it. A #status update is pending once the rollback is complete.

Impact
Confirmed impact for #inc-42 is not yet documented in this postmortem. Related investigation context suggests checkout slowdown and payments-svc error spikes, but those details are from a separate incident review and have not been confirmed as part of this #inc-42 narrative.

Timeline
• 12:29 PM UTC — Status update noted an outage.
• 12:36 — Jacob recommended rolling back to #4412.
• 12:36 — Eve agreed and initiated the rollback.
• Pending — #status update after rollback completion.

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What is Xurrent IMR?

An AI-native incident management platform that covers alerting, on-call, incident response and status pages in one place, with Sera, your AI SRE teammate, working alongside your team at every step.

What is Sera?

The AI teammate inside Xurrent IMR. Sera summarises incidents, investigates the likely cause, keeps stakeholders updated, answers questions in Slack and drafts postmortems. Your engineers make every decision.

Does Sera make changes to production on its own?

No. Sera suggests next steps and shows the evidence behind them. Your team decides what runs.

Can we switch from PagerDuty or Opsgenie?

Yes. Run Xurrent IMR alongside your current tool with a free parallel proof of concept, and we'll migrate your schedules, escalations and integrations for you.

What does Xurrent IMR integrate with?

Over 250 tools, including Datadog, Grafana, Prometheus, ServiceNow, Jira, Slack and Microsoft Teams. Sera can also be used inside Claude via MCP.

How long does it take to set up?

Most teams are receiving and routing alerts on day one. Razorpay migrated 500 engineers within a week.

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AI at every step of your incident response

AI at every step of your incident response

How Razorpay reduced alert fatigue by 35% while saving 60% on cost

Plugs into the stack you already run

Walk into every incident already knowing the full context

Complete Incident Management & Response Platform

Get the right alerts to the right engineers

On-call that's fair to SREs

Run the response from wherever your team already works

Keep customers informed without stopping the fix

Get Started with Our Interactive AI SRE Demo

What SRE teams have achieved with IMR.

IMR prevents costly downtime at a fraction of the cost.

Explore the Xurrent Platform

Switch without the risk

Trusted by teams who can't afford downtime

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