Chalo

Download the Case Study
Industry
Transportation Technology
Location
India
Challenges

Challenge 1: Slack as the only war room

Challenge 2: Alert noise with no filter

Challenge 3: Five tools, zero coordination

Challenge 4: No clear alert ownership

Solution

How Chalo Achieved 95% Alert Noise Reduction & Zero SLA Breaches with Xurrent IMR

India's #1 bus transport app runs on real-time data. When something breaks, millions of commuters feel it. Here's how Chalo went from managing incidents in a Slack channel to resolving them in under 15 minutes — with zero SLA breaches.

Zero
SLA Breaches
95%
Reduction in Alert Noise
90%
Improvement in MTTA & MTTR
10–15 min
To Resolve Incidents

ABOUT CHALO

Chalo is India's #1 bus transport technology company. Their app gives riders live updates on bus location, speed, and estimated arrival — so passengers can plan journeys confidently and stop guessing at the bus stop.

With millions of daily active users depending on real-time accuracy, reliability isn't a nice-to-have. A degraded service means missed buses, frustrated commuters, and broken trust.

To stay ahead of incidents, Chalo needed more than a monitoring tool. They needed a system that would catch problems before commuters did.

Reliability That Holds — No Matter How Many Buses Are Running

Metric Result
SLA Breaches Zero
Alert Noise Reduction 95%
MTTA & MTTR Improvement 90%
Avg. Time to Resolve Incidents 10–15 minutes
Platform Availability 99.9%
Atmesh M.
Associate Vice President – Platform, Chalo
"For us, onboarding was straightforward. The tools we were already using were part of the integration, making the process seamless. After we onboarded, we acquired a couple of companies — Shuttle was using PagerDuty, and another team was using Opsgenie internally. Their migration was very simple because scripts were shared, allowing all data to be automatically copied and everything to be created effortlessly."