Chalo

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Industry
Transportation Technology
Location
India
Challenges

Challenge 1: Slack as the only war room

Challenge 2: Alert noise with no filter

Challenge 3: Five tools, zero coordination

Challenge 4: No clear alert ownership

Solution
  • Solution 1: Consolidated alerts from multiple tools (like Datadog, AppOptics, and Pingdom) into one platform.
  • Solution 2: Implemented alert rules to filter and prioritize notifications.
  • Solution 3: Automated ticket assignments to create more seamless workflows.
  • Solution 4: Integrated Slack to direct alerts to appropriate people, improving MTTA and MTTR.

    • How Chalo Achieved 95% Alert Noise Reduction & Zero SLA Breaches with Xurrent IMR

    India's #1 bus transport app runs on real-time data. When something breaks, millions of commuters feel it. Here's how Chalo went from managing incidents in a Slack channel to resolving them in under 15 minutes — with zero SLA breaches.

    Zero
    SLA Breaches
    95%
    Reduction in Alert Noise
    90%
    Improvement in MTTA & MTTR
    10–15 min
    To Resolve Incidents

    ABOUT CHALO

    Chalo is India's #1 bus transport technology company. Their app gives riders live updates on bus location, speed, and estimated arrival — so passengers can plan journeys confidently and stop guessing at the bus stop.

    With millions of daily active users depending on real-time accuracy, reliability isn't a nice-to-have. A degraded service means missed buses, frustrated commuters, and broken trust.

    To stay ahead of incidents, Chalo needed more than a monitoring tool. They needed a system that would catch problems before commuters did.

    Reliability That Holds — No Matter How Many Buses Are Running

    Metric Result
    SLA Breaches Zero
    Alert Noise Reduction 95%
    MTTA & MTTR Improvement 90%
    Avg. Time to Resolve Incidents 10–15 minutes
    Platform Availability 99.9%
    Atmesh M.
    Associate Vice President – Platform, Chalo
    "For us, onboarding was straightforward. The tools we were already using were part of the integration, making the process seamless. After we onboarded, we acquired a couple of companies — Shuttle was using PagerDuty, and another team was using Opsgenie internally. Their migration was very simple because scripts were shared, allowing all data to be automatically copied and everything to be created effortlessly."