xurrent features

AI Virtual Agent

Deliver instant, intelligent support with Xurrent’s AI Virtual Agent—automating answers, streamlining requests, and keeping users informed in real time.

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A xurrent screenshot of a self service portal with virtual assistance from conversational ai

DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

AI Virtual Agent

Effortless Support — Immediate Assistance at Your Fingertips

Empower your users with an AI-driven Virtual Agent that provides instant support and resolves issues proactively. Whether it's accessing KB articles, managing requests, or receiving timely notifications, the Virtual Agent ensures a seamless support experience.

Stay Ahead With Proactive Task Alerts

Never miss a beat—or a request. The Xurrent AI Virtual Agent keeps you on track by highlighting pending tasks, approvals, and requests needing your input. It’s your digital sidekick, ensuring everything gets done and nothing gets lost in the shuffle.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A virtual agent delivering a task alert to a service desk manager

Get Answers Faster with Knowledge Article Summaries

Why dig through long articles when you can get straight to the point? The Virtual Agent pulls key insights from your knowledge base and delivers them in concise summaries—so your team finds answers fast and keeps moving forward.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Handle Request Without Switching Tabs

Initiate and track service requests directly through the Virtual Agent. No toggling between tools, no unnecessary delays. It’s streamlined request management, built right into the conversation.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Intelligent Reminders, Right When You Need Them

When service performance shifts, your team knows instantly. Whether it’s a system degradation or full outage, the Virtual Agent keeps everyone in the loop so you can adapt in real time and avoid disruptions.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Finland

How Fiskars Built 3000 Workflow Automations in 6 Mos with Xurrent

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Germany

Perinova Chose Xurrent to Optimize Service Performance

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South Africa

OptiNet Selects Xurrent as the Preferred Cloud Platform for ITSM

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OUTCOMES

The Benefits of

AI Virtual Agent

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Resolve Requests Faster

Let the Virtual Agent handle the first line of support. From auto-routing tickets to suggesting resolutions, it accelerates response times and reduces workload—so your team can focus on what truly matters. Fewer bottlenecks. Faster service. Happier users.

Lower Your Overhead

The Xurrent Virtual Agent doesn't sleep—and it doesn’t need training. By automating repetitive requests and triaging tasks in real-time, it helps your team scale without adding headcount. It’s the most efficient teammate you’ll ever have.

Increase Self-Service Adoption

Your users want instant answers. The Virtual Agent delivers them. By summarizing knowledge articles, surfacing relevant support content, and guiding users to solutions, it empowers employees to solve problems independently—without logging a single ticket.

Deliver 24/7 Support

Whether it’s 2PM or 2AM, the Virtual Agent is always online. It learns from user interactions, adapts to your environment, and keeps improving over time. Intelligent, context-aware assistance ensures consistent, round-the-clock service that aligns with your SLAs.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

See AI in Action

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