Effortless Incident Management—Resolve Issues Before They Disrupt Work
Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.
What Sets Xurrent AI Apart?
Xurrent AI blends smart ticket classification, enterprise-grade security, and effortless automation into one cohesive platform. It tags and routes requests more accuracy, cuts down on repetitive work with auto-generated knowledge content, and turns plain-language prompts into working automations in minutes. Powered by AWS Bedrock, Xurrent ensures private data stays private. And with a virtual agent resolving common issues 24/7—your team can focus on what matters most.
Intelligent Service Classification
Knowledge Management
Request Summarization
Automated Rule Generation
Virtual Agent for IT Support
The People’s Choice for Service Management
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.
The Benefits of
AI Automations
Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.
AI That Works as Hard as You Do—at No Extra Cost
Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.