What Sets Xurrent AI Apart?
Xurrent AI blends smart ticket classification, enterprise-grade security, and effortless automation into one cohesive platform. It tags and routes requests more accuracy, cuts down on repetitive work with auto-generated knowledge content, and turns plain-language prompts into working automations in minutes. Powered by AWS Bedrock, Xurrent ensures private data stays private. And with a virtual agent resolving common issues 24/7—your team can focus on what matters most.
Intelligent Service Classification
Reduce service desk workload by automatically categorizing tickets with AI-driven precision. The system learns and adapts to your organization’s unique needs, ensuring precise categorization and streamlined service management.
Knowledge Management
Empower teams with AI-generated knowledge base articles. Xurrent AI drafts and updates documentation from resolved tickets, reducing repetitive questions and enabling self-service adoption. Rapidly expand knowledge coverage and keep it consistently optimized.
Request Summarization
Immediately jump to the point. Our domain-aware AI can cut through the noise and summarize all the activities and iterations associated with a service request - distilling complex issues into key points—enhancing productivity, and shortening resolution time.
Automated Rule Generation
Get no-code AI automation at your fingertips! Just describe what you need in natural language, and Xurrent AI builds the workflow—cutting down manual configuration time and accelerating IT process automation.
Virtual Agent for IT Support
Resolve IT requests 24/7 with an AI-powered virtual assistant that provides instant solutions, from password resets to software troubleshooting, without human intervention - so your team can focus on what matters.
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Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.
The People’s Choice for Service Management
The Benefits of
AI Automations
Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.
AI That Works as Hard as You Do—at No Extra Cost
Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.
