xurrent features

Incident Management

Discover advanced tools to simplify incident management, enhance service requests, and optimize collaboration for faster resolution and improved IT.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Incident Management

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Xurrent ITSM is designed to provide comprehensive support for ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Unified Request Handling

A single form adapts based on the request type, ensuring relevant fields are displayed. Simplify the user experience. Increase service resolution speed.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Service Desk Console

A comprehensive console offers instant access to caller information and past requests. Faster, more context-driven responses. No duplicate requests.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Workflow Management

Customizable workflows with automatic notifications help IT teams stay organized. Efficiently allocate resources and track incident progress.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A xurrent screenshot of a detail page for a customer reported incident
A screenshot of a incident management showing a detailed incident report

AI-Driven Communication

AI assistant generates timely, consistent incident notifications. IT professionals have more time to focus on resolving issues … rather than managing communication.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Component-Level Control

Five levels of component depth mean detailed incident reporting, more efficient dependency mapping, and enhanced Root Cause Analysis. Mitigate the chances of future issues.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screen shot of a service request form on a mobile app

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Germany

Zentis Reaps the Fruit of a Successful Switch to Xurrent ESM

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Germany

How Serviceplan Group Makes Life Easier with Intuitive ITSM

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Finland

How Fiskars Built 3000 Workflow Automations in 6 Mos with Xurrent

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OUTCOMES

The Benefits of

Incident Management

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

More Efficiency

Seamless integration with service configuration and asset management eliminates redundant steps—meaning fewer headaches and faster resolutions.

Enhanced Collaboration

A unified workspace fosters real-time communication and collaboration, improving teamwork and accelerating incident resolution.

Improved Customer Satisfaction

Less downtime. Faster responses. AI-driven efficiency. Your users get the support they need, when they need it.

Scalable Solutions

From startups to enterprises, Xurrent’s flexible incident management adapts to your needs, ensuring IT stability as you grow.

Proactive Incident Resolution

Turn incidents into learning opportunities. With detailed retrospective analysis, your IT team is always improving—reducing future disruptions and keeping systems running smoothly.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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