Effortless Incident Management—Resolve Issues Before They Disrupt Work
Xurrent ITSM is designed to provide comprehensive support for ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.
Unified Request Handling
A single form adapts based on the request type, ensuring relevant fields are displayed. Simplify the user experience. Increase service resolution speed.
Service Desk Console
A comprehensive console offers instant access to caller information and past requests. Faster, more context-driven responses. No duplicate requests.
Incident Workflow Management
Customizable workflows with automatic notifications help IT teams stay organized. Efficiently allocate resources and track incident progress.
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AI-Driven Communication
AI assistant generates timely, consistent incident notifications. IT professionals have more time to focus on resolving issues … rather than managing communication.
Component-Level Control
Five levels of component depth mean detailed incident reporting, more efficient dependency mapping, and enhanced Root Cause Analysis. Mitigate the chances of future issues.
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Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.
The People’s Choice for Service Management
The Benefits of
Incident Management
Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.
AI That Works as Hard as You Do—at No Extra Cost
Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.
