/Xurrent
Incident Management
Simplify Incident Management Processes
Discover advanced tools to simplify incident management, enhance service requests, and optimize collaboration for faster resolution and improved IT infrastructure stability.
Unified Request Handling
A single form adapts based on the request type, ensuring relevant fields are displayed. Simplify the user experience. Increase service resolution speed.
Service Desk Console
A comprehensive console offers instant access to caller information and past requests. Faster, more context-driven responses. No duplicate requests.
Incident Workflow Management
Customizable workflows with automatic notifications help IT teams stay organized. Efficiently allocate resources and track incident progress.
AI-Driven Communication
AI assistant generates timely, consistent incident notifications. IT professionals have more time to focus on resolving issues … rather than managing communication.
Component-Level Control
Five levels of component depth mean detailed incident reporting, more efficient dependency mapping, and enhanced Root Cause Analysis. Mitigate the chances of future issues.
Benefits
/ More Efficiency
Integration with service configuration and asset management eliminates unnecessary steps, allowing agents to resolve issues faster and with less friction (and frustration).
/ Enhanced Collaboration
A unified workspace fosters seamless communication and decision-making during incidents, improving teamwork and speeding up incident resolution.
/ Improved Customer Satisfaction
Faster resolution times, driven by intuitive tools and AI communication, lead to increased customer satisfaction and reduced downtime.
/ Scalable Solutions
Tailored incident management services cater to businesses of any scale, ensuring your IT infrastructure remains sound and adaptable to changing needs.
/ Proactive Incident Resolution
Retrospective analysis and detailed reporting turn every incident into a learning opportunity. Improved preparedness. Reduced future incidents.
Recognition & Trust
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction and product excellence.
Explore Related Features
HR Management
Revolutionize HR with our Service Management platform Streamline HR processes, boost employee satisfaction, and enhance productivity with our secure, all-in-one enterprise service management platform.
Automated Workflows
Transform Your IT Service Management with Automated Workflows Experience seamless IT operations, enhanced service delivery, and proactive problem management with Xureent’s Automated Workflows. Streamline Your IT Processes Xurrent’s IT Service Management (ITSM) platform allows you to customize and automate workflows, streamlining IT service processes to ensure consistency and efficiency. This innovative feature reduces the burden […]
Self-Service Portal
Manage Service Requests Anywhere, Anytime on Any Device The Self-Service Portal offers an end-to-end service delivery platform, enabling users to request, manage, and track service requests from anywhere — on any device.