xurrent features

Knowledge Management

Transform knowledge management with AI-powered suggestions and streamlined article creation, boosting efficiency, accessibility, and proactive problem resolution.

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A Xurrent screenshot showing a knowledge base article being updated with conversational AI

DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Knowledge Management

Simplified Knowledge Management with AI Integration

Eliminate outdated documentation with auto-updating knowledge bases. Xurrent leverages AI to create, refine, and organize articles—ensuring that self-service portals stay accurate, relevant, and drive faster issue resolution.

AI-Powered Knowledge Suggestions

Through the power of AI, relevant knowledge articles are dynamically proposed based on search phrases and feedback. This immediately improves search results and helps to find the correct information quickly.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screenshot of a knowledge base article

A screen shot of automated knowledge base updates and suggestions

Streamlined Article Creation

Easily create knowledge articles directly from request notes, dramatically simplifying the process of documenting solutions.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

AI-Assisted Article Creation

AI can generate suggestions for a knowledge article’s subject, description, and instructions — all based on all notes within a request or problem. A huge plus for ensuring content accuracy.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screen shot of xurrent ai asking a user if they want to update a knowledge base article

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Belgium

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OUTCOMES

The Benefits of

Knowledge Management

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Enhanced Efficiency

AI integration is a huge time-saver. Automatically suggesting relevant knowledge coupled with pre-filled article content makes knowledge management processes much easier.

Proactive Problem Management

Linking knowledge articles with problem management helps identify and resolve recurring issues before they escalate. Overall support workload is greatly reduced.

Increased Collaboration

Lower barriers to knowledge contribution lead to more frequent updates and improvements to the knowledge base — continuous improvement.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

See AI in Action

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