/Xurrent
Self-Service Portal
Manage Service Requests Anywhere, Anytime on Any Device
The Self-Service Portal offers an end-to-end service delivery platform, enabling users to request, manage, and track service requests from anywhere — on any device.
Intuitive User Interface
Find all necessary information and services without the need for extensive training.
Knowledge Base Integration
Reduce the dependency on IT staff for routine support queries. Empower users with easy, direct access to a rich knowledge base.
Service Catalog Access
Request services and support with just a few clicks through a comprehensive catalog of IT services.
Incident and Request Management
Log incidents and service requests, track status in real-time, and receive timely updates. The result: Higher levels of transparency and satisfaction.
Personalized Experience
Customize to align with the organization’s branding, tailoring the experience to meet end users’ unique needs.
Benefits
/ Reduced IT Staff Burden
Focus on more strategic initiatives. Let the tech enable users to resolve common issues and access services independently.
/ Improved User Satisfaction
Boost satisfaction and alleviate frustration thanks to a seamless and efficient user experience.
/ Increased Efficiency
Streamline the process of requesting and receiving IT services, reducing response times and improving overall productivity.
/ Better Quality, Faster
Benefit from our “shift-left” approach to software development — improved software quality, enhanced collaboration.
/ Enhanced Transparency
Track status of requests and incidents in real time, ensuring users are always informed and engaged.
/ Scalability
Scale as you grow. Maintain a consistent and efficient user experience without adding to IT staff workload.
/ Real-Time Analytics and Insights
With real-time analytics, gain deep insights into user interactions and service performance. Leverage data to identify common issues, optimize the knowledge base, and proactively manage IT services.
Recognition & Trust
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction and product excellence.
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Self-Service Portal
Manage Service Requests Anywhere, Anytime on Any Device The Self-Service Portal offers an end-to-end service delivery platform, enabling users to request, manage, and track service requests from anywhere — on any device.