xurrent features

Self-Service Portal

Our comprehensive self-service portal and virtual agent assistance empower users to effectively request, manage, and track their service needs anywhere on any device.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Self-Service Portal

Manage Service Requests Anywhere, Anytime on Any Device

Empower users with a modern, mobile-friendly self-service portal. Xurrent enables employees and customers to submit requests, track progress, and access knowledge articles from any device—reducing IT workload and improving user satisfaction.

Intuitive User Interface

Find all necessary information and services without the need for extensive training.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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A self service ITSM portal for an external customer and brand

Knowledge Base Integration

Reduce the dependency on IT staff for routine support queries. Empower users with easy, direct access to a rich knowledge base.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Service Catalog Access

Request services and support with just a few clicks through a comprehensive catalog of IT services.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Incident and Request Management

Log incidents and service requests, track status in real-time, and receive timely updates. The result: Higher levels of transparency and satisfaction.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Personalized Experience

Customize to align with the organization’s branding, tailoring the experience to meet end users’ unique needs.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

4 screenshots of xurrent self service portals branded for different companies

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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A g2 award badge with the words enterprise leader of ITSM solutions in EMEA, winter of 2025
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A g2 award badge with the words leader of ITSM software, winter of 2025
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Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Belgium

How Hasselt University Transformed IT Support in 24 Days

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United Kingdom

Xurrent Serves Up Enterprise Service Management for SSP Group

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Germany

Zentis Reaps the Fruit of a Successful Switch to Xurrent ESM

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OUTCOMES

The Benefits of

Self-Service Portal

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Reduced IT Staff Burden

Focus on more strategic initiatives. Let the tech enable users to resolve common issues and access services independently.

Improved User Satisfaction

Boost satisfaction and alleviate frustration thanks to a seamless and efficient user experience.

Increased Efficiency

Streamline the process of requesting and receiving IT services, reducing response times and improving overall productivity.

Better Quality, Faster

Benefit from our “shift-left” approach to software development — improved software quality, enhanced collaboration.

Enhanced Transparency

Track status of requests and incidents in real time, ensuring users are always informed and engaged.

Scalability

Scale as you grow. Maintain a consistent and efficient user experience without adding to IT staff workload.

Real-Time Analytics and Insights

With real-time analytics, gain deep insights into user interactions and service performance. Leverage data to identify common issues, optimize the knowledge base, and proactively manage IT services.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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