xurrent features

Change Management

Simplify complex processes and ensure efficiency and consistency through customizable templates, intuitive workflows, and automated notifications.

A Xurrent feature screenshot showing a change management process

DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Change Management

Intuitive Change Management Through Customizable Processes

Reduce risk and accelerate IT changes with AI-powered automation and customizable workflows. Xurrent enables seamless approval processes, real-time impact analysis, and automated compliance tracking—ensuring smooth, controlled change implementation without disrupting operations.

Customizable Change Templates

Create and refine task templates for change processes, ensuring comprehensive and adaptable workflows for various scenarios.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screen shot of the select a change template for change management ITOM

A computer screen with a calendar on it

Intuitive Drag-and-Drop Interface

Easily adjust task durations, dependencies, and start times with a user-friendly interface for optimized implementation planning.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Automated Approval Process

Generate customizable change summaries as PDF attachments, facilitating easy review and approval via mobile notifications.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screen shot of a change management notification with alert boxes

A screenshot of a xurrent change management settings with a number of items with issues

Recurring Change Management

Set up automated recurring tasks for regular maintenance, ensuring critical periodic activities are never overlooked.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Integration with Change Calendar

Check for potential scheduling conflicts with other planned changes, minimizing disruptions and optimizing resource allocation.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screenshot of a xurrent change management dashboard with the date of the change

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A g2 award badge with the words leader of ITSM solutions in EMEA, winter of 2025

A g2 award badge with the words enterprise leader of ITSM solutions in EMEA, winter of 2025

A white badge with the words users love us

A g2 award badge with the words leader of ITSM software, winter of 2025

The momentum leader award badge

A sign that says usm certified tool

The best customer support badge for software advice

A pink and blue sign with an elephant on it

Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

View Customer Stories

Germany

Zentis Reaps the Fruit of a Successful Switch to Xurrent ESM

Austria

TTTech Auto Switched to Xurrent to Harmonize Its Tool Landscape

The Netherlands

How Hans Anders Manage Services for Hundreds of Stores in Europe

OUTCOMES

The Benefits of

Change Management

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Increased Operational Efficiency

Streamline change processes with pre-defined templates, reducing time spent on repetitive tasks and minimizing overlooked steps.

Enhanced Risk Management

Incorporate risk and impact analysis tasks into workflows, enabling informed decision-making and reducing implementation failures.

Improved Stakeholder Communication

Keep all parties informed through automated notifications, ensuring transparency throughout the change management process.

Simplified Compliance and Auditing

Maintain detailed records of approvals and change summaries, facilitating easy access for future reference and auditing purposes.

Seamless Task Completion Tracking

Automatically update linked requests and problems upon change completion, ensuring all stakeholders are notified of task fulfillment.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

See AI in Action

A graphic in xurrent purple and yellow showing a shield with the words AI