xurrent features

Mobile App

Submit and manage requests seamlessly with our mobile app. Approve changes, view personalized messages, and stay updated with push notifications.

A screenshot of three different mobile app customer self service portal views
DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Mobile App

Submit and Track All Requests Via Our Mobile App

Stay connected and resolve IT issues on the go with Xurrent’s mobile service management app. Submit, track, and manage service requests from any device—ensuring uninterrupted productivity, faster resolutions, and seamless IT support anywhere, anytime.

Request Management and Approval

Users can submit and track requests. Managers can easily approve changes directly from the app.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A cell phone showing the new request screen for a service management mobile app
A cell phone with a notification screen on it for IT help desk

Targeted Messaging

Users receive and review broadcast messages specifically targeted at them, ensuring relevant communication.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Push Notifications and Seamless Integration

Push notifications keep users informed on the go. Email links automatically launch the app on mobile devices, providing a seamless experience.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screenshot of Xurrent service desk user receiving a push notification

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A g2 award badge with the words leader of ITSM solutions in EMEA, winter of 2025
A g2 award badge with the words enterprise leader of ITSM solutions in EMEA, winter of 2025
A white badge with the words users love us
A g2 award badge with the words leader of ITSM software, winter of 2025
The momentum leader award badge
A logo for a Gartner Peer Insights customer's choice award
A sign that says usm certified tool
The best customer support badge for software advice
A pink and blue sign with an elephant on it
Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

OUTCOMES

The Benefits of

Mobile App

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Efficient Request Management

Users can easily submit, track, and manage requests, while managers can swiftly approve changes, streamlining the process.

Personalized Communication

Users receive targeted broadcast messages, ensuring they only see relevant information tailored to them.

Real-time Updates and Seamless Access

Push notifications keep users informed even when the app is closed, and email links automatically launch the app, providing instant access.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

A graphic in xurrent purple and yellow showing a shield with the words AI