xurrent features

Managed Service Provider (MSP) Billing

Effortlessly manage and invoice service-related work. Straightforward connectivity between billable events and external invoicing tools. Clean effort tracking and billing accuracy across service offerings and contracts.

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A Xurrent screenshot an MSP billing and service costs feature in list format

DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Managed Service Provider (MSP) Billing

Simple Billing for Managed Service Providers (MSPs)

Gain full financial visibility with automated MSP billing analytics. Xurrent simplifies invoice generation, usage tracking, and multi-tiered pricing models—ensuring accuracy, transparency, and streamlined revenue management.

Service Offering-linked Effort Classes

Associate effort classes with specific service offerings. More precise billing based on contract terms and activities performed.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screen shot of a cell phone with the time entry screen for MSP billing

A screenshot of Xurrent showing MSP billing settings

Billable SLA Concept

Automatically determine appropriate effort classes for time entries. Better billing accuracy and efficiency.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Financial Details Section

Connect Xurrent data directly with external invoicing tools. Empower Financial Managers to input billing identifiers directly.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screenshot of Xurrent with a settings panel for MSP billing

A screenshot of a xurrent MSP billing with a table view of service data

Enhanced Time Entry Exports

Billing IDs, Charge IDs, and Activity IDs included in time entry exports. Seamless integration with external billing systems.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Switzerland

Claraspital Future-Proofs ITSM with Xurrent's Service-Centric Structure

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Austria

Addiko Bank Switches to Xurrent for Enhanced Efficiency and Agility

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Turkey

How Acuyn Medya Delivers Blazing Fast ESM Across 8 Countries

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OUTCOMES

The Benefits of

Managed Service Provider (MSP) Billing

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Improved Billing Accuracy

Service offering-linked effort classes and billable SLAs ensure time entries are correctly associated with customer contracts. Fewer billing errors.

Streamlined Invoicing Process

Direct integration with external invoicing tools through billing identifiers. A more simple and accelerated billing cycle.

Enhanced Contract Management

Centralized location for managing billing information. Better contract oversight and compliance.

Increased Operational Efficiency

Automated effort class selection and comprehensive time entry exports. Less manual work. More time saved.

Greater Billing Flexibility

Support for various billing models (time and materials, fixed price). Ability to easily update identifiers.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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