xurrent features

Service Desk

Deliver faster, smarter support with Xurrent Service Desk. Built to streamline IT workflows and elevate the employee experience from day one.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Service Desk

Simplify Incident Management Processes

Discover advanced tools to simplify incident management, enhance service requests, and optimize collaboration for faster resolution and improved IT infrastructure stability.

Unified Request Handling

A single form adapts based on the request type, ensuring relevant fields are displayed. Simplify the user experience. Increase service resolution speed.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Service Desk Console

A comprehensive console offers instant access to caller information and past requests. Faster, more context-driven responses. No duplicate requests.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Workflow Management

Customizable workflows with automatic notifications help IT teams stay organized. Efficiently allocate resources and track incident progress.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A xurrent screenshot of an incident management service desk
A service desk detailed incident report from a xurrent dahboard

AI-Driven Communication

AI assistant generates timely, consistent incident notifications. IT professionals have more time to focus on resolving issues … rather than managing communication.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Component-Level Control

Five levels of component depth mean detailed incident reporting, more efficient dependency mapping, and enhanced Root Cause Analysis. Mitigate the chances of future issues.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screen shot of Xurrent service desk with the screen repair backlog

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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A g2 award badge with the words enterprise leader of ITSM solutions in EMEA, winter of 2025
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Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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The Netherlands

SCALE IT Gets Complete Visibility Over Service Cost and Quality

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Austria

TTTech Auto Switched to Xurrent to Harmonize Its Tool Landscape

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Poland

How Rossmann Transformed Service Delivery for 17,000 End-Users

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OUTCOMES

The Benefits of

Service Desk

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Bring Order to Chaos

No more chasing emails or digging through ticket queues. Xurrent’s Service Desk consolidates every request into one intelligent workspace, so your team can prioritize, assign, and resolve faster.

Automate The Busywork

From incident triage to follow-ups, repetitive tasks slow teams down. Xurrent’s built-in automation and low-code workflows eliminate manual effort in service delivery.

Empower Agents with AI Insights

Give your service desk superpowers. From sentiment analysis to next-best-action prompts, Xurrent’s embedded AI helps agents respond smarter, personalize support, and handle more requests.

A Better Experience for Everyone

Whether it’s IT, HR, or Facilities, Xurrent delivers fast, seamless support across departments. End users get timely updates and self-service tools. Agents get context and clarity.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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