xurrent features

Service Hierarchy Browser (SHB)

Gain clarity and an organized view of your entire IT service ecosystem. Manage and optimize IT services. Ensure superior performance. Enhance user satisfaction.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Service Hierarchy Browser (SHB)

Optimize IT Service Management with the Service Hierarchy Browser (SHB)

Gain full visibility into service dependencies with Xurrent’s intuitive Service Hierarchy Browser. Quickly identify impact areas, reduce incident resolution time, and ensure service reliability with a clear, structured service map.

Comprehensive Service Mapping

Gain valuable insights into the relationships between various Enterprise services and components. Quickly recognize dependencies and hierarchies to improve service management and decision-making.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screenshot of Xurrent outlining different service hierarchies

A screenshot of Xurrent service hierarchy settings

Enhanced Service Visibility

Achieve a holistic view of entire IT environment for easier identification ofcritical services and potential failure points. Improve incident and problem management by quickly pinpointing affected services and their dependencies.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Improved Compliance and Governance

Maintain compliance with industry standards and internal policies through structured and well-documented service hierarchies. Ensure governance and oversight across all IT service management processes.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Real-Time Updates

Maintain an up-to-date service hierarchy with real-time data synchronization. up to date and Guarantee service views always reflect the current state of the IT environment.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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The Netherlands

Raet Transforms ITSM and Elevates Customer Satisfaction with Xurrent

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Switzerland

Claraspital Future-Proofs ITSM with Xurrent's Service-Centric Structure

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Turkey

How Acuyn Medya Delivers Blazing Fast ESM Across 8 Countries

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OUTCOMES

The Benefits of

Service Hierarchy Browser (SHB)

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Optimized Service Management

Streamline the management of your IT services by having a clear and organized view of service relationships and dependencies.

Proactive Problem Resolution

Resolve incidents and fix problems more efficiently thanks to a deeper understanding of the impact and dependencies of each service.

Scalable and Flexible

Easily scale service hierarchy as the organization grows, maintaining a clear and manageable structure.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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