xurrent features

Service Level Agreement (SLA) Management

Customized and automated SLA processes power our advanced SLA Management platform, ensuring service commitments are met, and administrative overhead is reduced. Your IT team can now focus on strategic initiatives.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Service Level Agreement (SLA) Management

SLA Management: Enhance Satisfaction and Streamline Operations

Meet and exceed service expectations with AI-powered SLA tracking. Xurrent automates SLA compliance monitoring, prioritizes urgent requests, and provides real-time alerts—ensuring service targets are met while reducing manual oversight.

Customizable SLAs (+ OLAs and XLAs)

Tailor SLAs to fit your organization’s unique service delivery requirements. Our platform includes ready-to-use Operational Level Agreements (OLAs) — internal agreements within an organization — and Experience Level Agreements (XLAs) — frameworks designed to measure and manage the user experience (UX) of a service. Define and configure SLA parameters, including response and resolution times, ensuring alignment with your operational standards.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Real-Time SLA Monitoring

Instant visibility into SLA performance — Proactively track and manage SLA compliance. Prevent breaches. Ensure timely service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Automated SLA Management

Reduce the risk of human error through automated SLA tracking and enforcement. Configure predefined rules to trigger notifications and actions when SLAs are at risk of being breached.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Escalation Policies

Leverage robust escalation policies to effectively handle SLA breaches. Automatically escalate issues to higher support levels or management to ensure prompt resolution.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Comprehensive Reporting

Detailed SLA reports provide critical insights into service performance — insights that can be used to improve processes, enhance service delivery, and ensure continuous improvement.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Belgium

How a Belgian MSP Uses Digital Transformation to Preserve Its Edge

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United Kingdom

Xurrent Serves Up Enterprise Service Management for SSP Group

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Poland

How Rossmann Transformed Service Delivery for 17,000 End-Users

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OUTCOMES

The Benefits of

Service Level Agreement (SLA) Management

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Enhanced Service Consistency

Ensure high service delivery standards by consistently meeting SLAs.

Improved Efficiency

Reduce manual tasks by automating SLA management. , Empower IT to focus on high-priority tasks and strategic initiatives.

Proactive Management

Preventing breaches before they occur through real-time monitoring and automated alerts. Proactively manage SLA compliance.

Data-Driven Insights

Identify trends, measure performance, and drive continuous improvement in service delivery using comprehensive reports and analytics.

Seamless Integration

Ensure smooth operation by integrating SLA management with other ITSM processes, creating a cohesive and efficient service management environment.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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