Product Updates

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

2024-11-26

Add Task From Other Account to Agile Board

Agile boards or kanban boards are a great way for teams to visualize and organize their agile development processes. In Xurrent, agile boards can contain requests, tasks, project tasks, and even problems. For requests, it doesn’t matter from which (trusted) account it originated, to be able to be added to an agile board. For tasks, […]

Phil Christianson

2024-11-15

Advancing the Xurrent User Experience

In case you missed the news from September 2024, we rebranded. Along with a new name, fresh logo, new colors and fonts, we have also been working hard to improve our user experience (UX) for you, the user. Over the Summer, the team performed a full platform audit to identify the most used areas of […]

Patrick Bakker

2024-11-06

Inbox Reports

Five ‘Inbox’ reports have been added to the ‘Reports’ section of the Analytics console. These are especially useful in combination with the ‘Inbox dashboard’ feature, which was released last year, and which allows for an account administrator or account designer to define a dashboard to be displayed when a user navigates to their inbox in […]

Patrick Bakker

2024-11-05

AI Sentiment of Requestor

Xurrent AI is now powering a ‘Sentiment’ indicator for the requestor at the individual request level. The conversation within a request is passed to our Amazon Bedrock LLM and we ask ‘What’s the sentiment of this request.’ As more notes are added the sentiment will re-calculate providing a trending indication. This feature when enabled will […]

Patrick Bakker

2024-10-28

SLA Notifications: Response Targets

It was already possible to create notification schemes for SLA breaches of resolution targets, and relate these to specific request categories and impacts within a service offering. Now it is also possible to relate an SLA notification scheme to response targets. This enables an organization to inform certain people when a response target is about […]

Patrick Bakker

2024-10-21

Share SLA Availability Report With Customer Representatives

The SLA Availability report can now be shared with customer representatives of the respective SLAs, in Self Service.

Patrick Bakker

2024-10-18

Dynamic Filters in UI Extension Designer

Account designers and administrators can now add dynamic filters to custom-suggest fields in UI extensions created with the UI extension Designer.

Patrick Bakker

2024-10-17

Hide ‘Remaining Records’ in Reports

A new option has been added to Metric reports that have the ‘Grouped By’ option applied: Do not show remaining records.

Patrick Bakker

2024-10-14

Customize Accent Colors on Self Service Subpages

It is now possible to adjust the accent colors of the self-service subpages to make them in line with your company colors.

Patrick Bakker

2024-10-07

Easily Find Feedback on Knowledge Articles

When an end user in Xurrent Self Service reads a knowledge article and gives feedback after pressing the thumbs down button, or when a specialist gives feedback on a knowledge article from the Specialist Interface, a request is registered to improve that knowledge article. The first note of that request contains a link to the […]

No results found.

There are no results with this criteria. Try changing your search.