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Inbound emails that could not be processed can be reprocessed in the ‘Inbound Email’ section of the Settings console.
The Instructions field has been added to the Reservation Offerings form, to explain the reservation process of the organization.
Xurrent is delivering cutting-edge innovation with 99.999% uptime. Here are a few of the 200 features and enhancements that Xurrent added in 2023.
Of records that contain more than 60 notes, only the first notes and the last notes are displayed upon opening.
To make it easier for specialists to quickly find a specific record they have worked on recently, the feature ‘My Activity’ has been added.
Service providers that want to increase transparency towards their customers can now share their agile boards with customer representatives in Xurrent Self Service.
In SLA coverage groups, exact groups of people can be created using filters to define coverage via an SLA.
End users and specialists can reply to a note from the note actions menu, automatically mentioning the original author and copying the original text.
It is now possible to easily redirect a request to another support domain within the same directory structure.
A new option has been added for notes: Add a reaction. A specialist can select one of several emoticons to react to a note.
