Zero Trust, Maximum Security
Protect sensitive data and prevent unauthorized access with enterprise-grade security controls, encryption, and audit-ready compliance.
Seamless Cross-Org Collaboration
Xurrent’s built-in trust system allows multiple teams—internal and external—to collaborate securely while maintaining data integrity.
Compliance Without Compromise
Maintain full regulatory compliance (SOC-2, ISO, ITIL) without slowing down operations, ensuring security is embedded in every service.
Predict, Prevent, Perform
Leverage advanced analytics to anticipate issues before they occur—minimizing downtime and improving overall service reliability.
Make Smarter Decisions
Get instant insights into IT performance, service trends, and operational health with powerful dashboards and reports.
400+ Reports Built-In
Use best practice reports or build tailored ones in seconds, visualize trends, and share key metrics across teams—without a data scientist.
Intelligent Alerting & Routing
AI filters noise, correlates signals, and routes only actionable alerts to the right team so engineers can work without interruption.
Coordinated Incident Response
ChatOps-driven response rooms, automated timelines, and clear ownership structures help teams align instantly during incidents.
AI RCA & Postmortems
AI builds RCA summaries and speeds up post-incident learning with minimal manual work.
Lightning Fast Resolution
Leverage AI-powered automation to classify, summarize, and resolve service requests instantly - freeing up IT teams for complex tasks.
Always-On Virtual Support
Virtual agents handle inquiries, suggest solutions, and even escalate tickets —ensuring employees and customers get assistance 24/7.
Scaleable Knowledge Base
AI creates and updates KB articles based on real-time issues—ensuring accurate, up-to-date solutions are always available to users.
Real-Time Service Transparency
Share live updates with internal or external audiences. Reduce support requests during outages through a single source of truth.
Automated Status Updates
Status changes can auto-publish based on IMR events so teams stay focused on resolution instead of communication.
Public & Private Status Pages
Build branded public or private pages with component-level health, subscriber notifications, and incident timelines.
Connect Everything, Automate Anything
Integrate with your entire tech stack—ITSM, CRM, ERP, collaboration tools, and more—without disrupting existing workflows.
One Platform, Endless Possibilities
Eliminate silos with bi-directional integrations that sync data and actions across systems—keeping teams aligned.
Enterprise-Grade Extensibility
With API-first architecture and pre-built connectors, Xurrent makes your systems work together effortlessly, no matter the ecosystem.
Take the Work Out of Workflows
Automate ITSM, ESM, and ITOM workflows with a no-code automation builder—reducing complexity and accelerating service delivery.
Workflows That Think Ahead
Set up intelligent, event-driven automations that adapt in real time—dynamically triggering actions, approvals, and escalations across teams without manual intervention.
Faster Approvals, Less Bottlenecks
Eliminate delays with automated approvals, notifications, and escalations—keeping workflows moving efficiently across teams.
A Modern Platform for Every Operational Workflow
Modern organizations depend on both predictable service delivery and fast, coordinated incident response. Xurrent brings ITSM and IMR into one connected platform so every request, alert, incident, and update moves through a consistent workflow.
A Connected Flow from Request to Resolution
When IT and engineering operate in different systems, handoffs slow down, context gets lost, and teams react instead of anticipate. Xurrent unifies service, operational, and incident workflows so requests move cleanly across teams with shared visibility.
Operational Resilience
Give engineering teams clarity, alignment, and speed during every incident. Xurrent IMR combines AI-assisted detection, coordinated response workflows, and continuous learning to help teams deliver reliability at scale.
Ironclad Security
Xurrent protects your operational data across service, incident, and automation workflows. With enterprise-grade compliance, secure AI isolation, and reliable architecture, teams operate confidently at scale.
Limitless Performance
As organizations grow, so does operational load. Xurrent supports rapid service expansion, incident management, and cross-team workflows through a scalable cloud architecture built for both internal and production workflows.
Smart Incident Routing
Intelligent correlation reduces noise and ensures alerts reach the right people at the right time.
Faster Resolution Workflows
Guided actions, automated timelines, and ChatOps integration accelerate MTTR throughout the reliability lifecycle.
Continuous Service Learning
AI builds detailed postmortems automatically, helping teams learn from incidents without heavy manual work.
Proven Enterprise Compliance
ISO 27001/27018, SOC 2 Type II, C5, and BYOK support for complete control and global trust.
Secure, Private AI Built on AWS Bedrock
All AI interactions remain isolated and are never used to train models.
Built for Stability and Uptime
ITIL-aligned workflows and incident-ready systems ensure reliability across the organization.
Elastic Cloud Architecture
Cloud-native design ensures peak performance, automatic scaling, and high availability—no matter the demand.
Expand Services Across the Entire Business
HR, Finance, Facilities, Customer Ops, Engineering, and IT operate on the same workflow foundation.
Reliability Built into Every Layer
From millisecond response times to 100% uptime, Xurrent is built for performance that never breaks stride.
AI In Every Workflow
Legacy ITSM tools take six months to stand up and leave you buried in customization debt. Xurrent is different. Sera AI, the fabric of the Xurrent platform, powers automation, knowledge, and workflows.
Ironclad Security
Your data stays your data, protected by layers of stringent security at no extra cost. Xurrent is advanced where it counts: security, maturity, and trust.
Don’t just scale your tech, scale your entire organization. From
IT to HR, Finance, and beyond, Xurrent grows with you.
Give engineering teams clarity, alignment, and speed during
every incident. Xurrent IMR combines AI-assisted detection,
coordinated response workflows, and continuous learning to
help teams deliver reliability at scale.
Powering Modern IT and Business Operations
Today’s service management needs are light-years beyond traditional capabilities. Xurrent’s solutions address the core challenges your business, providing lightning-fast, AI-powered, intuitive service management.
The Definitive Guide to AI in Service & Operations
Trusted by Leaders, Built to Make Life Easier
Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.
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