Product Updates

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Search Phrase Field on Custom Views

The Search phrase field has been added to the Custom Views, to allow for the related records to be filtered on name or subject.

Xurrent now detects replies to emails that generated a note or a request and adds those replies as notes to that request.

Specialists who are looking for a request template that contains a specific UI extension can now use the added UI extension filter.

When migrating from a legacy solution, organizations can now import requests and keep public notes separate from internal notes.

Add an estimate for complexity for each of the items on a backlog, often referred to as ‘story points’ within the Scrum framework.

When creating the expression of an automation rule, the Boolean operators ‘and’ and ‘or’ are now available to the account designer.

It is now possible for a provider to stop the SLA clock when a workflow must wait for an approval of the customer.

The number in the center of the Donut chart is now clickable. Pressing it will show the view with underlying data.

Duplicate UI extensions instead of creating them all from scratch. This is especially useful when creating many similar UI extensions.

Persons who are selected as a customer representative of an SLA are now able to see the ‘All Requests’ section in Xurrent Self Service.

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