AI-powered ITSM for the modern enterprise
Unified, future-forward IT Operations
AI-powered MSP service delivery
Unified ESM platform built for collaboration
Real-world results with Xurrent ITSM
AI-driven incident management
Secure multi-organization collaboration
No-code AI-powered orchestration
Secure, API-first integrations
Real-time insights, 400+ reports
Pre-built, best practice connectors
Built for modern enterprises
Our global partner ecosystem
Award-winning, trusted ITSM
Learn about our partner program
Join Xurrent's global partner network
Real customer results with ITSM
Insights & updates from our experts
Quick-reference guides to Xurrent features
Expert ITSM & automation insights
It is now possible to collapse the view pane throughout the Xurrent Specialist Interface, by pressing the Collapse view button.
A new template field has been added to the ‘Watchlist Item Updated’ email template: request_requested_for_organization_name
A new section is added to the Person record: ‘Managing’. When opening this section, everyone who reports to this person can be seen listed.
Short URLs can now also be created for media files that are stored in the Media Library, which can be found in the Settings console.
The watchlist functionality has been expanded, by allowing users to see who is following a record, and add users to a request’s watchlist.
When a user with a medium sized screen opens a record in Edit mode, the view is now automatically hidden, giving more space to the notes.
A new sorting icon in the 'Notes' section of a record let's users decide if they wish the order of notes to be newest first or oldest first.
Pie charts, donut charts, and (ungrouped) bar charts can now show either absolute numbers or percentages.
The Workflow Progress Tracker is now not just shown on the original request, but also on the workflow itself.
Account designers can define a minimum length for a text field in a UI extension, using the HTML attribute minlength.