More Variables for Email Templates

Several extra variables have been made available for use in the email templates that are used by 4me to generate email messages for end users, approvers and support specialists.

In total, more than 20 new ones were added, including a variable for the urgency of a request, the impact of a problem, the status of a release, the justification of a change and the category of a task.

Although it is recommended to keep the email notifications short, these extra variables may come in handy in special support environments. The complete list of variables can be found in the online help.