Whitepaper
Three Simple Reasons Why Global ITSM Initiatives Fail
March 25, 2025

Getting local, regional, and global IT support organizations to work together to use the same IT service management tool — especially as a large, global enterprise — is no small task.
These organizations often have a range of employees they need to support, many with different requirements. Layer in various cultures, languages, time zones, holiday schedules, and so on, and it becomes clear why a global ITSM initiative differs from a single-country deployment.
This whitepaper examines three (very simple) reasons why things may not turn out as planned and what can be done to avoid this.