Impressions from Xurrent CAB 2019
This year’s Xurrent Customer Advisory Board meeting was held at Château St. Gerlach in the southern tip of the Netherlands, between Belgium and Germany. A diverse group of representatives from 10 large customer organizations and their Xurrent implementation partners discussed ideas for new Xurrent capabilities with each other and key members of the Xurrent team.
The days started with a review of the enhancements that were introduced over the past 12 months as a result of the priorities that were set during last year’s CAB meeting. Next, a wide range of topics were discussed. These were the topics that the customers had suggested in preparation for the meeting.
There was also an exciting moment when the CAB members witnessed the first responses of Xurrent’s Virtual Agent. This chatbot will soon become available for all Xurrent customers so that they can activate it in their organization’s self service portal. Like Xurrent’s Auto Translation feature, there will not be any additional charges for this chatbot functionality.
Per the tradition of Xurrent CAB meetings, exceptional food was served in a wonderful ambience. As in previous years, the CAB members were challenged with fun activities to encourage the exchange of ideas.
The result of the past 3 days is a prioritized list of features for Xurrent’s Development team. It is their goal to tick as many items off this list as possible before the CAB meets again next year. Which country will host the next CAB meeting is still unknown, but we are already looking forward to reviewing all the new features that were delivered because of the priorities that were agreed on here in the Netherlands.
A big thank you to all the participants for taking time out of their busy schedule to contribute this to the success of this year’s CAB!