Automation rules have just been made a bit more powerful for operations on arrays. So far, it was only possible to select the first (array[first]
), last (array[last]
), or a specific (array[3]
) item in an array. It is now possible to access array items using variables (array[var]
).

Designers and administrators are likely to use this for a broad range of use cases. One of them could be the creation of a round-robin scheduling system, where members of a team get specific tasks assigned in turns, or at random.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.