Insights & updates from our experts
Automation rules have just been made a bit more powerful for operations on arrays. So far, it was only possible to select the first (array[first]), last (array[last]), or a specific (array[3]) item in an array. It is now possible to access array items using variables (array[var]).

Designers and administrators are likely to use this for a broad range of use cases. One of them could be the creation of a round-robin scheduling system, where members of a team get specific tasks assigned in turns, or at random.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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